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Dynamic hospitality operations leader with over 9 years of experience in luxury hotels and multi-property operations across international brands including Marriott International, IHG Hotels & Resorts, Lotte Hotels & Resorts, and M Village. Strong background in hotel operations management, pre-opening projects, front office leadership, guest experience strategy, team development, and operational optimization. Experienced in managing large-scale hotel operations, leading cross-functional teams, building SOP/LSOP systems, budgeting, manpower planning, and driving service excellence while improving operational efficiency and profitability. Hands-on leader with strong problem-solving ability, operational mindset, and proven experience managing both luxury hospitality environments and rapidly expanding hotel chains
• Oversee daily operations across multiple properties with more than 1,400 room keys. • Lead operational planning and execution for new property openings and expansion projects. • Manage and develop regional operational teams including recruitment, onboarding, training, and performance management. • Coordinate cross-functional departments to ensure operational consistency, service quality, and brand standards. • Monitor operational budgets, manpower costs, and revenue performance to improve profitability. • Develop operational procedures and workflow optimization strategies to support rapid business growth. • Drive guest satisfaction and service excellence across all properties