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Hospitality professional with progressive Front Office and hotel operations experience, promoted from team member to Captain, Supervisor and Night Manager at Liberty Central Saigon Centre within approximately four years. Recognized as Best Employee of the Month in April 2023 and March 2024 and Best Manager of Q1 2026. Experienced in night operations, Front Office management, guest experience, complaint resolution, people development, training, KPI execution, upselling, revenue reporting, incident management, security coordination and process improvement. Targeting Front Office Manager and broader hotel operations leadership roles.
Progress to Front Office Manager and subsequently broader Rooms Division / Hotel Operations leadership, with continued focus on KPI ownership, commercial performance, people development, guest experience and process improvement.
Best Manager - Q1/2026
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Microsoft Office Specialist — Word (2017), Excel (2018), PowerPoint (2019) — IIG Vietnam