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Tourism and Sales professional with progressive experience across hospitality, travel trade sales, hotel contracting, customer service, and business development. Experienced in working with travel agencies, tour operators, and hotel partners, with hands-on exposure to sales coordination, customer relationship management, quotations, contracting, commercial terms, booking operations, and cross- functional coordination. Strong background in customer-facing roles and organizational leadership, with a practical, adaptable, and relationship-oriented approach to work.
Managed travel agency partners and supported business relationship development. Prepared quotations, coordinated bookings, and followed up service delivery. Supported negotiation of commercial policies and commission terms with partners. Assisted the Head of Sales with sales reports, data, KPI tracking, and daily coordination. Coordinated with internal teams and participated in tourism networking and business development activities.
Supported hotel contracting activities for the Russia & CIS travel market, with a focus on destinations including Phu Quoc, Mui Ne, Phan Thiet, and Nha Trang. Prepared and updated hotel contracts, room rates, allotments, Special Promotion Offers (SPO), Early Bird promotions, cancellation policies, payment terms, and other commercial conditions. Coordinated with hotel partners and internal Product/Sales teams regarding rates, allotments, deposits, payment conditions, promotions, and contract amendments. Followed up on allotment availability, stop-sales information, seasonal updates, and changes to hotel commercial policies. Supported communication and negotiation with hotel partners regarding commercial terms, including incentive proposals, FOC policies, deposit requirements, and payment conditions. Consolidated hotel rates and promotions to support accurate and competitive product information for the Russia & CIS market