HTMI

Đại Học Mỹ Thuật Công Nghiệp

Gallery Manager tại Small Space Gallery

Leadership & Operations • Manage daily gallery operations, customer service activities, inventory coordination, and order fulfillment. • Oversee workflow efficiency, staff coordination, and operational organization to ensure smooth business operations. • Maintain operational accuracy for logistics, artwork documentation, and client communication. Sales & Customer Service • Drive online and offline sales through personalized consultation and relationship-based selling. • Build strong customer relationships through premium service and product consultation. • Handle customer inquiries, order tracking, and after-sales support to maintain customer satisfaction and repeat business. • Develop social media engagement to increase customer reach and brand visibility.

Head Of Operations tại KOI Fitness |

Executive Leadership & Operations • Lead overall operational strategy and execution across the fitness club network, aligning club operations with company growth objectives. • Incharge operations for 7 clubs: 4 flagship and 3 smart model. • Establish operating structure, accountability, KPIs, SOPs, and service standards across Clubs, Operations, Reception, Admin, and supporting functions. • Define clear roles, decision rights, approval flows, and accountability between Operations, Sales, Coaching, Marketing, Finance, and senior management. • Build a scalable operating model that enables Club Managers to own daily club performance while maintaining centralized governance and quality control. Club Performance & KPI Management • Develop and implement Club Manager accountability frameworks covering total club results, Sales, Coaching, other revenue streams, member experience, manpower, and operational compliance. • Design KPI structures, monthly/annual target allocation, performance monitoring, and reporting mechanisms to improve visibility and accountability. • Standardize club audit and Quality Control processes, combining on-site audits with remote operational support and issue resolution. People, Culture & Organizational Development • Drive organizational discipline and performance culture through clear accountability, training, coaching, and standardized operating practices. • Develop Club Managers as the primary operational leaders responsible for training, execution, staff discipline, and service consistency at club level. • Lead cross-functional problem solving and resolve operational exceptions that require executive-level intervention. Process, Quality & Business Improvement • Develop SOPs, checklists, approval matrices, reporting templates, and control mechanisms to reduce operational risk and improve consistency. • Strengthen controls around contracts, deposits, cash handling, branch stamps, member requests, staffing, freelance PT activity, and service standards. • Identify operational inefficiencies and implement practical, cost-conscious solutions that improve productivity, member experience, and scalability.