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Above 25 years of experience in hotel's Business Development, hotel’s operations, Reservations, Sales & Marketing, plan for tourism development, interpreter in hospitality industry. Sound knowledge of hospitality industry. Experience in establishment of the Pre-Opening Beach Resort with a Swiss- Malaysian Hotel General Manager, including training staff and building training & operational manuals. Working experiences with several foreign General Managers in the fields of hotel sales & marketing, contracting and reservations. Fairly fluent in English and some French. Fair computer knowledge in secretarial office applications, Fair knowledge in e-commerce development, internet and website development, GDS/IDS company’s website, Online Travel Agencies.
Hospitality leader with 20+ years across hotels, resorts, travel and service operations, progressing from Reservations/Sales & Marketing to DGM, GM, Founder/Managing Director and Pre-Opening Operations. Strong foundation in full-hotel operations, revenue/distribution, corporate & MICE, SOPs, training, team building and new-project implementation. Positioned for The Lapis Saigon GM mandate: lead Pre-Opening, build the management team, establish 4-star standards, partner with Finance on budget and financial discipline, support revenue growth and safeguard the Owner’s asset.
• VTOS’s Certificate for international 4-5-star hotel management • Best Western International’s Certificate of completion for Training The Trainer • Certificate by VNAT & EU in term of Trainer Development Program for Computerized Reservation System; • VTOS’s Certificate for Training The Trainer • Certificate of GDS for online booking system by GENARES/ TRG • Certificate of Hospitality and Hotel Management by Eagle’s International Hospitality And Hotel Management Company; • University degree, Hue’s Teacher Training College, Department of English • IELTS certificate at Overall Band of 5.0 - Academic • Flexibility & Adaptability • Business Development • Sales & Marketing • Pre-Opening Operations of Hotels • Honest & Hard Working • Presentation Skills • Hotel's Clientele Development/ Business Development
Managing Director / General Manager tại Legacy Vietnam Tours
03/2026 - 07/2026 : Operations & Business Development Manager : Setting up new brand, developing business and managing operations at Cồn Nhỏ RiverHouse Bao Vinh Huế
11/2023 – 06/2025 : Founder/ Managing Director of Legacy Vietnam Tours, International Travel Agency & Sankofa Village Resort (Hue City): Developing business and managing operations
11/2023 – 06/2025 : Founder/ Managing Director of Legacy Vietnam Tours, International Travel Agency & Sankofa Village Resort (Hue City): Developing business and managing operations
06/2022 - 09/2022 : Hotel Manager at Ramada Encore Saigon: Setting up re-branding Millenium Boutique Hotel into 4-star Ramada propery , developing business and managing operations
07/2022: Operations Manager at The Lux Hotel (HCMC)
02/2021 – 07/2021: Megustas Hotels Groups: Setting up new brand, developing business and managing operations of 5 hotels under the brand of Megustas Hotels Group in HCMC
01/2020 – 04/2020:Pre-opening Operations Manager at Senna Hue Hotel (brand positioning as 5-star hotel) Main Responsibilities: • Ranks& Files setup • Reviewing & Composing all Department’s SOPs • Building up new promotions/packages; • Dealing with new partners • Developing Business plan • Developing sales & marketing plan • Hotel’s daily operations
01/2019 – 12/2019: General Manager at TTC Premium Hotel Hoi An In charge of Hotel Operations & Sales, Marketing, Business Development . Main Responsibilities: • Ranks& Files setup • Reviewing & Composing all Department’s SOPs • Building up new promotions/packages; • Dealing with new partners • Developing Business plan • Developing sales & marketing plan • Hotel’s daily operations
03/2018 – 12/2018: Thanh Lich Hotels Group In charge of Hotel Operations & Sales, Marketing, Business Development. Pre- Opening Setup For A 4-star Hotel In Pipeline. Main Responsibilities: • Ranks& Files setup • Reviewing & Composing all Department’s SOPs • Building up new promotions/packages; • Dealing with new partners • Developing Business plan • Developing sales & marketing plan • Hotel’s daily operations
11/2017 - 12/2017: Managing Direct at Century Travel Agency - Hue Main Responsibilities: • Ranks& Files setup • Reviewing & Composing all Department’s SOPs • Building up new promotions/packages; • Dealing with new partners • Developing Business plan • Developing sales & marketing plan • Hotel’s daily operations
Deputy General Manager at Century Riverside Hotel Hue, owned by the BRG Group; Main Responsibilities: • Ranks& Files setup • Reviewing & Composing all Department’s SOPs • Building up new promotions/packages; • Dealing with new partners • Developing Business plan • Developing sales & marketing plan • Hotel’s daily operations
Sales & Marketing Manager at International 5-Star Best Western Premier Indochine Palace Hue October, Main Responsibilities: • Deal with domestic/international travel agencies/ tour operator/ Online travel agencies to sign hotel contracts and develop business; • Issue contract room rate for local Travel Agencies and overseas Travel Agencies. • Manage corporate accounts and issue corporate rates Doing business for Hotel’s M.I.C.E services Showcase the travel agency personnel with hotel’s products and services during hotel’ inspection tour and familiarization trip. • Sales & Contracting Manager of the Huong Giang Hotel Resort &Spa; • Managed 04-08 staffs including: assistant sales manager, sales executive, reservation clerks, Press&Communications Staff, IT staff, graphic designer. • Managed 04 reservation staffs. • Confirm the bookings from Travel Agencies or Corporate. • Graphic designs of advertisements for Hotel, Spa, Resort • Selling services of the Hotel, Spa, Resort for room, conference and banqueting, ticketing services. • In charge of E-marketing of the Reservations &Marketing Information Department.
2010 – Jun 2012 4-star Century Riverside Hotel Hue; Sales & Marketing Manager Main Responsibilities: • Deal with domestic/international travel agencies/ tour operator/ Online travel agencies to sign hotel contracts and develop business; • Issue contract room rate for local Travel Agencies and overseas Travel Agencies. • Manage corporate accounts and issue corporate rates Doing business for Hotel’s M.I.C.E services Showcase the travel agency personnel with hotel’s products and services during hotel’ inspection tour and familiarization trip. • Sales & Contracting Manager of the Huong Giang Hotel Resort &Spa; • Managed 04-08 staffs including: assistant sales manager, sales executive, reservation clerks, Press&Communications Staff, IT staff, graphic designer. • Managed 04 reservation staffs. • Confirm the bookings from Travel Agencies or Corporate. • Graphic designs of advertisements for Hotel, Spa, Resort • Selling services of the Hotel, Spa, Resort for room, conference and banqueting, ticketing services. • In charge of E-marketing of the Reservations &Marketing Information Department.
2006- Sep 2010 : Sales &Contracting Manager / Custumer Care Manager Main Responsibilities: • Deal with domestic/international travel agencies/ tour operator/ Online travel agencies to sign hotel contracts and develop business; • Issue contract room rate for local Travel Agencies and overseas Travel Agencies. • Manage corporate accounts and issue corporate rates Doing business for Hotel’s M.I.C.E services Showcase the travel agency personnel with hotel’s products and services during hotel’ inspection tour and familiarization trip. • Sales & Contracting Manager of the Huong Giang Hotel Resort &Spa; • Managed 04-08 staffs including: assistant sales manager, sales executive, reservation clerks, Press&Communications Staff, IT staff, graphic designer.
2004-2006 Sales Executive. Main Responsibilities: •Managed 04 reservation staffs. 2003-2004: Sales Executive of the Central Huong Giang Hotel & Managed 04 reservation staffs.
2001-2003: In charge of Reservations & Marketing Information Main Responsibilities: • Confirm the bookings from Travel Agencies or Corporate. • Graphic designs of advertisements for Hotel, Spa, Resort • Selling services of the Hotel, Spa, Resort for room, conference and banqueting, ticketing services. • Being interpreter of English for the plans of tourism development with foreign partners, and pre-opening office • In charge of E-marketing for tourist company Vice-Supervisor of the Reservations &Marketing Information Department. 2000-2001: Assistant Manager for Pre-Opening Tourist Resort Interpreter Assistant for the foreign Pre-Opening Manager who trained the staff in English 1998-2000: Reservationist, Four-Star Huong Giang Hotel: Confirm the booking from Travel Agencies or Corporate.
11/1998–10/2010 | Reservations / Sales & Marketing at Huong Giang Hotel Resort & Spa Hue • Reservations, contracting, customer care, sales, MICE, TA/TO/OTA, supporting pre-opening/training.
1997-1998: High school teacher of English in Ho Chi Minh City; Salesperson in Saigon Translator for a translation pool office in Ho Chi Minh City