Đặng Thị Thanh Nhàn

Đặng Thị Thanh Nhàn

Hồ sơ 5 sao 1291 Lượt xem

Giới thiệu bản thân

- Over 5 years of experience working in Customer Service and Hospitality Industry at Da Nang city - 3 years of experience working in Cinema Operation at Lotte Cinema Viet Nam. - To get as much as knowledge, skills and experience in hospitality - To achieve the highest position in hospitality - Prefer to be a workaholic person - The harder you work, the better results you will get

Thông tin cá nhân

Họ và tên
Đặng Thị Thanh Nhàn
Giới tính
Ngày sinh
13/11/1992, 31 tuổi
Địa chỉ
325/27 Hùng Vương, Đà Nẵng
Cập nhật

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Đà Nẵng
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)

Kỹ năng

Training and Development
Lắng nghe và xử lý tình huống
Giải quyết phàn nàn
Quản lí thời gian
Kỹ năng bán hàng, phục vụ khách hàng
Training and Development
Chăm Sóc khách hàng
Tổ chức công việc
- Có khả năng làm việc dưới áp lực cao, chấp nhận thử thách, năng động, trung thực, độc lập, sáng tạo.

Mong muốn về công việc

1. To obtain the position of Front Office Manager where I can use my strong organizational skills, leadership abilities, and excellent customer service skills. 2. Individual with strong attention to detail and problem-solving skills, seeking a position at a growing organization where I can use my three years of experience as a manager and over five years of experience working in customer service

Giải thưởng



The Employee of the Year Award Program recognizes and rewards exemplary performance by Saddleback College employees based both on performance of their responsibilities as outlined in their position description and on their specific contributions to the mission, goals, values, and strategic plan of the College.

Trình độ học vấn chuyên môn

Đại Học Duy Tân Đà Nẵng

Kế Toán - Đại học

Hệ văn bằng 02

Đại Học Ngoại Ngữ Đà Nẵng

Tiếng Trung - Đại học

Kinh nghiệm làm việc

Duty Manager tại Vinpearl DaNang Resort and Villas

Đà Nẵng

- Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations. - Provides functional assistance and direction to all departments. - Cooperates, coordinates and communicates with other hotel departments as required. - Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. - Responds to guest needs and resolves related problems Supervises and directs Reception & Bell team personnel. - Supports and assists Front Office personnel and all departments at peak periods. Ensures VIPs guests receive special attention. - Conducts shift briefings to ensure hotel activities and operational requirements are known Provides input for Front Office meetings. - Analyses the rate variance report to ensure rooms revenue control. - Perform any other task assigned based on requirements.

Cinema Manager tại Lotte Cinema

Da Nang

• Collaborate with regional cinema manager to identify business practice and build up strategic initiatives to achieve company goal and maximize Lotte profit. • Identify and minimize financial and operational losses and other risks to the business by ensuring strong financial systems and controls are in place and achieve a good rating in financial audits. • Manage employees (fulltime and part-time) training and development. Report to cinema manager about staff performance. • Respond efficiently and effectively to customer feedback to ensure prompt resolution of issues. • Implement and execute marketing programs, promotions and advertising campaigns. • Comply and implement all company policies and procedures to ensure operational excellence and achieve above minimum expectations in operational reviews.

Assitant Front Office Manager tại Brilliant Hotel Da Nang

Da Nang

• In the absence of Front Office manager or Resident Manger take charge of the operations of Front office Department. • Primarily reporting to Front office manger or EAM Rooms. • Ensures guests have a smooth running stay at the hotel. • As the Assistant Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.

Front Office Senior Supervisor tại Risemount Premier Resort Da Nang

Da Nang

Tour Operator tại TotoBooking Vietnam

Da Nang

Front Office Supervisor tại Brilliant Hotel Da Nang

Da Nang

-Address customer concerns and complaints promptly and professionally. -Respond to customer needs and requests in a timely manner. -Answer phone switchboards and transfer calls and take messages. -Manage incoming and outgoing mails and faxes. -Post charges to customers and handle card and cash transactions. -Plan and assign workloads for front office associates. -Supervise associates in their assigned job duties.

Thông tin tham khảo

Đỗ Quang Hưng Operation Manager - Lotte Cinema

hungdo88@lotte.vn - 0903428651

Hoàng Linh Duyên Trưởng Bộ Phận Kinh Doanh - Grandvrio Ocean Resort Danang

duyen.hoang@routeinnvietnam.com - 0905224546

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