Nguyễn Nhật Duy
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Giới thiệu bản thân
Results-driven hospitality professional with 10+ years of progressive experience across 3-star to 5-star hotel operations and sales management. Demonstrated career growth from Front Office positions in boutique properties to Operations Manager and Sales leadership roles in upscale hotels. Proven track record of driving revenue growth (30% OTA increase in 6 months), leading cross-functional teams of 30+ staff, and optimizing operational efficiency across diverse property types. Expertise in Front Office management, OTA platforms, B2B/B2C sales, and guest experience enhancement. Seeking to leverage operational excellence and strategic sales expertise to contribute to organizational growth.
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- Họ và tên
- Nguyễn Nhật Duy
- Giới tính
- Nam
- Ngày sinh
- 05/03/1994, 32 tuổi
- Địa chỉ
- 475/31b CMT8, PHƯỜNG 13, QUẬN 10
- Cập nhật
- 28/02/2026
Công việc mong muốn
Kỹ năng
Mong muốn về công việc
_ To improve and enhance my working skills in a stable and dynamic workplace. - To build a long-term career in a good working environment with many opportunities for career growth. - To find myself a place to learn and grow, stick to and contribute.
Giải thưởng
Best employee of the year
Playing a very important role in assisting the BOD to build up and operate a great working environment, and procedures, as well as bring in good profit in the long- term since the begining
Trình độ học vấn chuyên môn
TON DUC THANG UNIVERSITY
BUSSINESS ADMINSTRATION - Cao đẳng- Major in Business Administration at Ton Duc Thang University. - Toeic Degree: 915/990.
Kinh nghiệm làm việc
Duty Manager tại Khách sạn The Myst Đồng Khởi
Ho chi minh cityOversee daily Front Office operations and coordinate activities across all departments. Ensure adherence to service standards and hotel policies through coaching and training. Act as Manager on Duty, handling guest complaints, special requests, and operational issues. Manage night shift operations, coordinating VIP arrivals and special guest requirements. Maintain high service quality and professional environment at all times.
From Front Office supervisor to Operation Manager tại Saigonciti hotel & Saigonciti hotel A
Ho Chi Minh CityOversee daily operations across all departments, including front office, housekeeping, F&B, and maintenance. Leading a team of 30 employees, I focus on enhancing service quality, optimizing resources, and managing the hotel’s budget to maximize revenue. My role involves addressing guest feedback promptly, handling all internal and external issues relating to the hotel, ensuring compliance with industry standards, and driving continuous improvement through staff development. Set up and manage Online Travel Agent Companies such as Booking.com, Agoda, Trip.com, etc. Assist the Sales manager in receiving and handling bookings from other sources such as Travel Agent Companies and Cooperation. Market research and other reports required by the sales manager.
Assistant Director of Sales tại Hidđen Mansion Saigon Resort
Ho Chi Minh CityResponsible for driving revenue through OTA, Corporate, MICE, and travel trade segments. Implement pricing strategies, flash sales, and dynamic campaigns across Agoda, Booking.com, Expedia, etc. Strengthen B2B relationships and expand corporate accounts. Collaborate with revenue and marketing teams to align sales targets. Achieved more than 30% OTA revenue growth in 6 months and grew overall revenue to 20% of total revenue, including all other segments Conduct sales training and mentor junior staff to improve productivity and client servicing. Carry out tasks assigned by the Director of Sales.
Duty Manager tại Nhật Hạ L Opera Hotel
HỒ CHÍ MINH CITYOversee the team on the shop floor, and set out any duties or specific tasks to be completed during the shift. Hold team meetings and huddles to discuss the shift’s requirements and expectations. Ensure that team members are completing their duties to a high standard and being productive during their working hours. Manage the staff rota and schedule, ensuring sufficient cover at all times. Assist team members with paid time off requests and approve them, ensuring adequate cover remains. Assist team members with any problems or difficulties they may have, including friction or disagreements between team members. Complete quarterly and annual performance reviews with the team. Set and achieve business goals such as KPI’s for the selected location. Assist the accounting department with preparing payroll. Provide insight and leadership when needed. Ensure staff grievances are seen to. Ensure the highest level of customer service for customers. Book any training required for team members. Follow health and safety guidelines at all times. Prepare management reports pertaining to budgets and or productivity and performance.
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