Leadership and Management Science Research Institute – Leadman SRI

College of Foreign Economic

University of Tra Vinh

Hotel Manager tại Cicilia Sài Gòn Hotel & Spa

1. Employee management: - Suggested positions for the hotel. - Participating in the selection and training of new staff. - Organising and supervise staffs in accordance with the hotel's professional procedures. - Evaluating the training and probation results. - Checking the work schedule from the parts sent and adjust depending on the business situation of the unit. - Coordinating with the Human Resources Department to carry out the personnel transfer in units and companies under the direction of the Director. - Evaluating the results of the work and capacity of the staffs periodically. - Coordinating the implementation of rights and obligations of employees in accordance with the regulations of the Company. 2. Financial management: - Deploying and taking responsibility for the implementation of the business plan at the unit. - Checking the implementation of turnover, daily expenses on business results periodically at the unit - Coordinating, solving problems related to sales turnover, expenses ... with related departments. 3. Management of goods and property: - Directly approving the TS-CCDC procurement proposal related to the sub-department. - Directly checking and sign for certification of ex-warehousing and warehousing bills. - Monitoring the number of tools and equipment monthly, the General Director for the amount of damage, loss, to take measures. - Coordinating the inspection of the maintenance and conservation of assets and tools at the unit. 4. Handling complaints of guests: - Being responsible for handling complaints from customers. - Coordinating with departments, departments and units to timely resolve problems and complaints of customers, ensuring satisfaction when guests use the service at the hotel. - Reporting to the Director on matters arising outside the authority and performance. 5. Sales Management: - Coordinating with related departments and departments to solve issues that are approved by the Director. - Deploying and inspecting the sale of services at the unit in accordance with the business policy of the company. 6. Running the job: - Resolving the related daily issues. - Mobilizing staff to do the jobs. - Organizeing a briefing session to guide, communicate to staff and associates. - Organizing the implementation according to the requirements and instructions of the General Director. - Developing a monthly and weekly work plan for the hotel and organizing the implementation. - Coordinating with other departments to do the job. 7. Service standards management: - Organizing the monitoring mechanism and directly supervise the implementation according to the standards and procedures of the hotel. - Reporting the results of the periodic business to the General Director. - Proposing improvements to the issues related to the hotel's service standards.

Front Office Manager tại Ramana Hotel Saigon

Main duties: In charge of Front Office daily operation with 42 staffs. - Planning and conducting skills development training for all Front Office staff to ensure better work performance, higher productivity and achievement of the goals of the department. - Conducting regular briefings and organising monthly Front Office meetings. - Monitoring room availability closely. - Handling comments and complaints from guests. - Soliciting comments from in house guests on all aspects of the Hotel’s services in order to be able to determine areas that need improvements. - Ensuring that all sections of the Front Office are fully staffed according to duty roster. - Making monthly Front Office operation reports. - Marking Monthly Airline reports. -Being responsible for cost control within Front Office and appropriate roster management. - Undertaking the recruitment of Front Office staff in conjunction with Human Resources Department. - Being pro-active, professional and friendly in all aspects of service and customer interaction. - Nurturing an ongoing commitment to the personal and professional growth and development myself and all the team members. - Providing effective role-modelling for staff by ensuring that one’s own performance and presentation are maintained at impeccable levels.

Front Office Manager tại Lavender Boutique Saigon Hotel

Manage and control the three Front Offices of the hotels within the Lavender Group including: 1 – LAVENDER BOUTQUE HOTEL is ranker as a 4star Hotel Ly Tu Trong Street, District 1, HCM, VN, Offer 98 rooms. 2 – LAVENDER CENTRAL HOTEL is highly located in the heart of District 1, very close to Ben Thanh Market and most of convenient places. The star Hotel situated on Le Thanh Ton Stress District 1, HCM, kindly offer 74 international standard rooms and suites 3 – XUAN LOC HOTEL the 3-star Hotel on Le Anh Xuan Street, District 1, kindly offer 70 rooms.

Duty Manager tại Ramana Hotel Saigon

- Remaining the good relationship with current clients. Take new business opportunity with new clients. - Checking guests’ bookings. - Picking up and following up bookings from clients. - Updating new hotel information and hotel promotion programs to clients. - Following up Mice group and the payments as pro-forma invoices. - Escorting guests to hotel inspection. - Handling guests’ complaints. - Making daily guests temporary residence report and submitting it to the local Police Office.

Duty Manager tại Duxton Hotel Saigon

- Remain the good relationship with current client. Take new business opportunity with new client - Checking guest’s booking. - Pick up bookings from client & follow up - Update new hotel information & hotel promotion program to client - Follow up Mice group, Follow up the payment as pro-forma invoice - Escort guest to hotel sighting- inspection - Handling guest’s complaints. - Making Daily police report. - Making internal Front Office monthly reports