Executive House Keeping Manager

- Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.

- Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.

- Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.

- Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.

- Prepares and distributes the Room assignment sheet and floor keys to room boys.

- Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

- Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

- Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.

- Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

- Schedules cleaning of all meeting rooms after a completed function.

- Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

- Inventories cleaning supplies & linen stock to ensure adequate supplies.

- Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

- Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures.

- Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

- Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

- Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

- Rewards employees who use their empowerment to meet or exceed guest expectations.

- Print all housekeeping related reports and traces from PMS.

- Assists in controlling expenses by the housekeeping department.

- Confirm all housekeeping staff members have arrived or find substitutes for absent employees.

- Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.

- Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.

- Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.

- Attend to any guest complaints and take service recovery measures if required.

- Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

- Prepare annual housekeeping budget.

- Submit requests for repair and periodic maintenance of cleaning equipment.

- Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

- Meal in working shift & Social Insurance, Health Insurance in accordance with current regulations of company and Vietnam Labor Code

- Total Health Care Insurance Empire Care.

- Competitive salary and benefit policies.

- Chance to take part in one of the biggest projects in South East Asia.

- Many promotion chances among the large scope of works and numerous department from the Project.

- Chance to work in an international environment, to improve English skills and many other skills.

- Chance to get many discount from the Group’s products

-Education: Hotel management diploma or equivalent. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with correct English and well-modulated voice.

Experience :

Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.