Porter - Nhân Viên Hành Lý

Hạn nộp: 28/03/2024
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
24/01/2024 10:36

Mô tả công việc

Welcome guests upon arrival and assist them with luggage uploading and storing, delivering it to guest’s room in a descreet manner.
Escort guests to their room and provide room orientation, explain resort information and room facilities when needed.
Take initiative in offering assistance with guest luggage, treating it with high responsibility and care while transporting, and ensure its safety while storing at all times.
Take care of guest luggage upon departure, ensuring its delivery from guest room to lobby and loading onto the vehicle in a careful manner.
Handle groups’ and FIT’s arrivals and departures adhering to resort’s established procedures with high level of precision and attention to details.
Deliver messages, packages and parcels to guest room according to prescribed procedures.
Proactively engage with guests and assist them with any inquires regarding transportation arrangements, resort activities in a friendly and helpful manner.
Transport guests by buggies within the resort premises, ensuring guests’ safety and comfort. Ensure to follow internal driving regulations, comply with resort policies regarding buddy training and license.
Solve minor problems on the spot and immediately report guests feedbacks and issues to superiors in order to find a prompt and best solution.
You are well organized and precised when it comes to handling guest luggage, you are able to control arrival and departure flow at lobby and arrange the luggage neatly to ensure no guest belonging is misplaced.
Assist in directing traffic in the resort’s driveway, assist guests with taxi upon request.
Coordinate with such associates as receptionist, Regent experience agent, butler, Regent service attendant, concierge, cheauffer and airport representative in regards of guest transportation and luggage services.
Work in collaboration with other departments and provide supportive environment to other collegues.
Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.
Make sure that the radio and headphone are set to a quiet level that is enough for internal communication yet not distractive to guest’s attention.
Always live up to the standards set by the Regent brand, by assuring that you know and follow the standard operating procedures.
Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed appearance.
Keep resorts property safe and secure, treat provided working equipment and assests in a responsible and professional manner. You always take high responsibility in keeping resort buggies clean and maintained, regularly check their condition to ensure highest level of safety during the exploitation; radio sets are in good working condition, ensure that the Bell desk, trolleys and storage room are clean and well organized at all times.
Handle Lost & Found items honestly, accurately, in a professional manner and in accordance to resort policy.

Quyền lợi được hưởng

Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
At least 14 annual leave, 2 day off per week
Relocation, repatriation allowance
Rest and relaxation, Home leave allowance: 1 millions per 3 service months
Accommodation, uniform, transportation and meals are provided
International working environment
Insurance as labor law
Healthcare insurance for personal at least 6 months and for family after working 2 years
24/7 accident insurance
Other benefits

Yêu cầu công việc

Diploma or Vocational Certificate in Hospitality Skills or related field
1-year minimum in five-star hotel.
Working with multi-cultural teams
Be aware of all Health, Safety and Fire regulations and abide by their terms
Maintain high standards of personal hygiene at all times
Ensure that full uniform is worn at all times
Support and adhere to the equal opportunities policy of the company
Able to communicate in English

Yêu cầu hồ sơ

Kindly send your CV to our email/Vui lòng gửi hồ sơ về địa chỉ email: Tin đã hết hạn
Hotline: 0919 290 709 (Phòng Nhân sự)

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Regent Phú Quốc

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Quy mô:
Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
https://recruitment.regentpq@ihg.com
At Regent, we enable uplifting experiences, igniting the best version of ourselves and our guests. When we open Regent Phu Quoc in April 2021 on the shores of Phu Quoc Island, it will transform the luxury experience in Vietnam. Guests will enjoy a sublime haven infused with the soul of the island that allows them to rise above the pressures of daily life, a place where they can embrace the best the world has to offer. By freeing them from today’s demands and distractions, our visionary, majestic and intimate experiences will leave lasting impressions. Our beachfront resort is located in the Phu Quoc Marina on the south-western coast of Phu Quoc Island and blends innovative architecture with subtle Vietnamese influences. Most of the resort’s suites and villas come with their own private pool and awe-inspiring views overlooking the azure waters of the Gulf of Siam. In our restaurants and bars, we offer multi-sensorial experiences, celebrating the world of gastronomy. From fascinating culinary journeys through Vietnamese and Chinese cuisine at Rice Market, to exquisite Japanese-French tastes and flavours at Oku, to finest craftsmanship and artisanal cocktails at Bar Jade, to our guests, it’s all possible. If you have the right skills to bring to the team, apply now and be a part of the rebirth of a truly pioneering luxury brand.