Public Area Supervisor

REPORTING LINES

Direct report— Housekeeping Manager

Direct Subordinates - Public Area Attendants 

RESPONSIBILITIES—GENERAL

To ensure the cleanliness of public areas are maintained and ensuring maximum guest satisfaction and adhering to the standard required by our Property.

To supervise public area Attendants and inspect public areas such as restaurants function rooms, offices, lobby and surrounding service areas. Paying attention to details by keeping the standard of public area cleanliness and product maintenance adhering to standard required by our Property.

To report for duty punctually

To report for duty punctually

To provide a courteous and professional service at all times.

To maintain good working relationships with your own colleagues, and all other departments.

To have a complete understanding of and adhere to the Property’s policy relating to fire, hygiene, health and safety.

To carry out any other reasonable duties and responsibilities as assigned.

To report on adverse guest comment as and when required.

To report and record Lost and Damaged items.

To log daily events in logbook and follow up on previous information reported by other Team leaders daily

To prepare duty rosters of Public Attendants.

To make requisition of amenities and chemicals supplies.

To check Public Areas, F&B outlets, toilets, locker and car parks.

To report and follow up on repair and maintenance.

To document all incidences in logbook.

To ensure function rooms and toilets are clean before functions start.

To attend to guest requests and complaints.

Have a good relationship with all colleagues.

Be understandable, supportive, encouraging and helpful to all.

To be ready and responsible when assigned, to perform any other duties as required from time to time by the Management of the Property.

PROFESSIONAL EXPERIENCE

A positive attitude and excellent communication skills.

Working in the FE sector/an FE college

Certificate of Hotel Profession.

Experience in staff management.

Extremely high spirit of Customer Service.

English: Basic communication skills.