Reservation Agent

• Fluently understand the hotel’s availability and room category, selling techniques, specific rate structures, packages and promotions stated

• Receive, record, and update booking requests on the system

• Provide sufficient inquiry to enquiry requests from guests, clients, travel agents, etc. Set the final confirmation with specific rate & fee under structural scheme

• Create and update periodically reservation recording list with details of information required

• Keep a close communication and cooperation with Front Officers and supervisors in data management, ensure operation is maintained properly

• Daily officially confirm with guests, travel agents, partners in booking inquiry. Pass info colleagues and other related department for following up

• Closely follow the hotel’s policy in price/rate and information confidentiality, rate structure, payment & transaction conditions, promotions & packages operated

• Review accuracy of the next day reservations and ensuring complete details for Front Desk and special requests, which require pre-arrangements, are attended to

• Perform other duties as been assigned by the seniors

- Average Service Charge 2.000.000 Vnd/ Month

- Full Salary During Probation

- 1.5 Days Off Per Week

- Social Insurance Contribution: 100% Salary

- Accident Insurance 24/7

- At Least 12 Days Of Annual Leave Per Year

- Holiday, Quarterly And Yearly Bonus

- Day Off On Your Birthday

- Petrol Allowance For Staff Living In Cam Ranh & Cam Lam

- Commuter Shuttle Bus From Nha Trang To The Resort

- On-Site Accommodation For Staff

• Working experience in Reservation department is preferred

• Fluent understand Reservation professional competences and hotel rate packages.

• Knowledge of Smile/ Fidelio or other PMS and Microsoft office programs are required

Kindly send your CV via Hotel Job.

Or Contact: 0886 018 870 to more information