Assistant Revenue Manager (based in HCMC)

1. Manages room inventory to achieve optimum results in Occupancy, Average rate and Revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and GDS rates sale-ability.

2. Works closely with the Reservations Team to motivate an aggressive team skilful at up-selling and/or conversion as required by the business demand whilst ensuring customer service and satisfaction.

3. Maintains good working relations with other departments, particularly Front Office and keeps close contacts with regular customers ensuring their needs are identified and relayed to concerned departments for service delivery.

4. Controls rates for group business, low yield rooms allocations, complimentary and upgrading, group space blockage and timely wash, especially during the peak season and/or high demand days when expected occupancy is above 85%.

5. Works closely with the hotel sales department with updated hotel information. Reviews the sales and reservation systems, rates and availability, keeping sufficient inventory for high yield segments.

6. Verifies that all saleable contracted rates are loaded in the GDS and opera system for ease of reservations by companies worldwide.

7. Checks regularly and disseminates information on market situation including; weekly check and report on booking trend in the market through exchanges with competitors, test calls and reports on seasonal rates book-able at competitor hotels, etc.

8. Works with sales team to analyse and forecast the Rooms business on a daily, weekly and monthly (3-months rolling forecast) in a timely manner to ensure concerned department has sufficient time to work on their areas.

9. Accomplishes a set of administrative duties such as attending meeting, writing reports, and other duties relevant to the job function.

10. Closely communicate and coordinate with Digital Marketing Manager for online selling.

11. Performs other duties assigned by Superiors.

- Meal and parking allowance/ Trợ cấp tiền ăn và phí giữ xe.

- International working environment./Môi trường làm việc quốc tế.

- 13th month salary./ Lương thưởng tháng 13.

- Birthday benefit/ Phúc lợi sinh nhật.

- Annual outing trip./ Du lịch hằng năm.

- Special room rate as per Melia Hotels International policy./ Giá phòng ưu đãi đặc biệt cho nhân viên dựa theo chính sách Melia Hotels International./ Hưởng chế độ giá phòng ưu đãi theo chính sách của khách sạn Melia Hotels International.

Degree in Business Administration or Hotel Management; University Degree

Vietnamese - Excellent level, written & spoken

English - Good level, written & spoken

Proficiency in Microsoft Office software: Word and Excel, Proficiency in Opera System, Knowledge on Yield and Revenue Management Systems, Analytical skills.

Minimum of 2-year experience in Reservations Department with at least 1-year as Assistant Revenue Manager or performing similar yield management function.