Guest Relation Agent / Nhân viên Chăm sóc Khách hàng

• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.

• Accommodation provided.

• Duty Meal.

• Offered uniform and laundry service for uniform.

• Service Charge.

• Joined in the associate activities.

• Joined in the Hotel's training and development programs.

• Offered home leave allowance.

• Offered 12 vacation days/year.

• Comply with government Public Holidays.

• Communication skills are utilized a significant amount of time when interacting with others;
• demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Good Interpersonal Skills
• Proficient in the use of Microsoft Office and Opera
• Problem solving and organizational abilities
• Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent Experience