Spa Service Expert/ Chuyên viên Dịch vụ Spa

JOB SUMMARY

Provide massage services to guests using props and/or products. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes, and check with guest to ensure guest comfort and safety throughout service. Promote and sell spa/salon services. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language.

JOB SPECIFIC TASKS

Safety and Security

• Complete appropriate safety training and certifications to perform work tasks.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures

• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Guest Scheduling and Check-In

• Answer questions about services available in the spa/salon to assist individuals in selecting a service.

Provide Spa/Salon Services

• Monitor and stick to time schedule to stay on schedule throughout the day.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
• Arrange workstation, treatment room, and/or drapes to ensure guest comfort and safety.
• Check with guest to ensure continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
• Handle inappropriate guest behavior by stopping service and informing supervisor/manager.
• Maintain current licensure in service area (e.g., massage therapy, nail services) by taking continuing education if needed and renewing license before expiration date.
• Confirm guest first and last name, type and other specific requests of treatment scheduled prior to beginning treatment.
• Escort guests to and from treatment rooms.
• Provide massage services to guests using props (e.g., rain sticks, hot stones, pregnancy cushions) and/or products (e.g., oils, gels, lotions).
• Offer guests amenities such as water, juice, or heated pillows (neck & eyes).
• Promote and sell spa/salon services.
• Check computer for updates and changes to schedule regularly throughout the day.
• Determine if condition of guest's skin, hair, or nails prevents being able to complete a service and suggest an alternate service if necessary.
• Demonstrate, promote, and sell spa/salon retail products.

Maintain Spa/Locker Environment

• Set up workstation and/or treatment room with necessary products, equipment, and supplies.
• Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
• Maintain appearance of spa/salon/locker room and lounge areas by picking up and cleaning as needed throughout shift.
• Maintain cleanliness of workstation and/or treatment room throughout shift.
• Dispose of trash and dirty linens in the proper area.
• Secure supplies and equipment at the end of each shift.

Insurance with many inpatient and outpatient medical examination and treatment benefits

Marriott International Associate discount for Room and F&B

International work environment.

• High school diploma
• At least 1 year of related work experience
• Be able to relocate to Ha Giang City.

• Resume
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