Guest Service Agent | NV Lễ tân

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.

• Registers and rooms all arrivals according to established procedures

• Maintains intimate knowledge of departmental standards and procedures

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

• Maintains cashier float and ensures accurate daily report of all money received

• Keeps abreast of all modifications to accounting policies and procedures.

• Responsible and attends to guest’s request of using the service of safety box at all times

• Knowledgeable of all special promotion procedures, for programs such as: Domestic rate, Special Package and Peakpoints.

• Attends to guest’s complaints, inquiries and requests, referees problems to Supervisor / Duty Manager if he/she unable to assist.

• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.

• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.

• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in The Anam.

• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

• Competative salary, service charge | Lương, phí phục vụ cạnh tranh
• 6 off days/ month, AL, PH, 1 Birthday leave |It nhất 6 ngày OFF/ tháng, ngày nghỉ Lễ, Phép năm …
• Social Insurance; workmen insurance | BHXH, BHYT, BHTN; Bảo hiểm tai nạn 24/7.
• Duty meal| Ăn ca
• Shuttle bus | Xe đưa đón
• Other benefits as per TANM’s policy| Các phúc lợi khác theo chính sách của Công ty.

GENERAL REQUIREMENT FOR THE POSITION / YÊU CẦU CHUNG

• Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.

 At The Anam we wish our guests to feel special and well taken care of which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create mo-ments that make people feel special.

• Excellent communication skills to both external and internal guests

• Able to speak, read and write English

• Proficient in the use of Microsoft Office and Front Office System

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

• 1 year experience in front office / guest services operations / customer service preferred, or an equivalent combination of education and experience.

- CV by English with photo

- Other proffessional documents