Reservation Agent

Hạn nộp: 28/02/2026
Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Thành Phố Phan Thiết - Bình Thuận

Giờ làm việc
Giờ hành chính

Loại hình
Resort/ Khu Du lịch

Ngành nghề
Khác

Vị trí
Nhân viên

Cập nhật
09/01/2026 14:12

Mô tả công việc

• Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.

• Adhere to all Standard Operating Procedures

• Handle daily trace/follow up reports according to departmental requirements.

• Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.

• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.

• Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.

• Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.

• To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.

• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.

• Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.

• Maintain a motivational working environment within the department, and with other colleagues in the hotel.

• Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel

• To attend hotel events, daily shift briefings and training to improve professional skills.

Quyền lợi được hưởng

Benefits according to company regulations

Yêu cầu công việc

Qualifications

- At least 1 year of relevant experience for Reservation Agent

Yêu cầu hồ sơ

- CV in English

Nộp hồ sơ ứng tuyển

Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

Tiêu đề hồ sơ *

Họ tên *

Điện thoại *

Ngày sinh *

Địa chỉ *

Giới thiệu về bản thân

Hồ sơ của bạn *

Tải lên/ đính kèm hồ sơ hoặc ảnh của bạn

Tải lên từ máy tính

Hồ sơ mẫu Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB

Tôi đồng ý với quy định và thỏa thuận sử dụng của Hoteljob.vn, đồng ý cung cấp và cho phép xử lý dữ liệu cá nhân cho mục đích tìm kiếm việc làm

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

Anantara Mui Ne Resort & Spa

Theo dõi

Chat

Quy mô: 100 - 499
12 A Nguyen Dinh Chieu St., Ham Tien Ward, Phan Thiet City, Binh Thuan
https://www.anantara.com
Anantara means "without end" and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience. This experience is a luxury immersion into the culture, heritage and natural beauty of some of the most enchanting destinations in the world. Follow us on a journey rich with local flavour exotic surroundings, warm heartfelt service and discover the art of the Anantara Experience. From April 2011, L’amien Beach Resort & Spa will be managed by the Anantara Hotels & Resorts group and rebranded Anantara Mui Ne Resort & Spa. It is located next to the fishing village of Mui Ne, which is located 200km northeast of Ho Chi Minh City. It is recognized as one of the most idyllic seaside resorts in Vietnam, famous for its long and beautiful beaches, stunning mountains and its desert like sand dunes. Mui Ne also enjoys some of the finest weather in Vietnam with the lowest annual rainfall in the entire country. Every traveler of all ages will experience supreme luxury combined with the utmost relaxation, while being surrounded in exceptional natural beauty, to create your dream holiday get-away