Bartender

Job Summary

The Bartender is responsible for preparing and serving beverages to guests in a professional, efficient, and friendly manner. This role ensures high standards of service, product quality, hygiene, and guest satisfaction while maintaining a clean and organized bar area.

Key Responsibilities

1. Beverage Preparation & Service

Prepare alcoholic and non-alcoholic beverages according to standard recipes.

Recommend drinks based on guest preferences.

Ensure accuracy in pouring and presentation.

Serve drinks and food orders promptly and professionally.

Check guests’ identification to verify legal drinking age.

2. Guest Experience

Greet guests warmly and engage in friendly conversation.

Provide attentive, courteous, and personalized service.

Handle guest feedback or complaints promptly and professionally.

Create a welcoming and enjoyable bar atmosphere.

3. Operations & Compliance

Maintain cleanliness and organization of the bar area.

Follow hygiene and food safety standards.

Monitor stock levels and inform supervisor for replenishment.

Assist in inventory counting and stock control.

Ensure compliance with local alcohol regulations and company policies.

4. Cash Handling

Process guest payments accurately.

Handle POS system efficiently.

Balance cash drawer at the end of shift if assigned.

Details will be discussed further during the interview.

How will you demonstrate this?

We truly care about people, and we show it by living our commitment to True Hospitality every day. This is what connects colleagues across all IHG Hotels & Resorts properties around the world.

Each IHG hotel brand expresses True Hospitality in its own unique way. However, at the heart of it are the following core service competencies:

True Attitude – Genuine Care

Always caring, striving to make a positive difference, and building authentic connections with our guests.

True Confidence – Professional Expertise

Possessing the knowledge and skills required to perform your role effectively, giving guests the confidence that they are supported and well taken care of throughout their stay.

True Listening – Deep Understanding

Actively listening to what guests say, paying attention to often-overlooked body language cues, and understanding their true needs and expectations.

True Responsiveness – Prompt Action

Responding to guests’ needs quickly, thoughtfully, and with genuine care.

There is so much more about this role that we cannot fully capture here.

Above all, it’s about creating memorable experiences, always doing the right thing, and truly understanding people.

High school diploma or equivalent.

Minimum 1 year of experience as a bartender (hotel/restaurant experience preferred).

Knowledge of classic and modern cocktails.

Good communication skills in Vietnamese; basic English is an advantage.

Friendly, well-groomed, and customer-oriented.

Ability to work flexible shifts, including weekends and holidays.

Skills & Competencies

Strong interpersonal and communication skills.

Ability to multitask in a fast-paced environment.

Team player with positive attitude.

Attention to detail.

Basic knowledge of beverage cost control.