Guest Experience Maker (Russian Speaking) (Butler) | Nhân viên Chăm sóc Khách hàng (Tiếng Nga)

Carrying out villa inspection and set up the amenity for arrivals. Always respect the amenities policy and honor the guest’s benefits.

Perform check-in with full or brief orientation of the Resort and the villa depending on guest’s need. Perform check-out when the receptionist is busy.

Learn about the guest’s preferences, habits, hobbies through day to day interaction in order to delivery a tailor made service for the guests.

Providing a personalized service for the guest and monitor their satisfaction as a main key contact during their stay.

Stay up to date of guest’s daily activities to assist them and facilitate where needed.

Handling all guests’ requests are quickly and efficiently. Liaise with other departments to make sure all requirements of the guests are met.

Handling guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up. Ensuring extra attention on sunshine guests

Be knowledgeable about the Resort and the island in order to carry informative interaction with the guests and make recommendation when necessary.

Ensure all reports are accurate and distributed in a timely manner. Guest updates are detailed and fully transferred to Opera system.

Ensuring correspondence is checked beforehand and guest is googled before arrival. Any special attention, email should be sent out to relevant departments and management.

Stay up-to-date with current information and data of the Resort products and services including villa types, rates, features and facilities, F&B outlets and promotions, spa and wellness activities and all other services

Suggesting creative ideas and initiatives to enhance guests’ experience.

Ensuring that all accounting and legal procedures are carried out in accordance with the resort policy.

Cross check with Gem Supervisor the villa allocation to ensure the villa is assigned in a most suitable for the guest base on their preferences and special requests.

Maximize room occupancy and use up-selling techniques to promote Resort services and facilities.

Always keep the hygiene and cleanliness of work area, equipment and material.

Develop a close and harmonious working relationship within the department as well as the Resort.

Social Insurance on 100% salary

Annual Home leave ticket support

Accommodation provided

Uniforms and Laundry Service provided

Relocation allowance to all positions provided

24/7 personal accident enrolled from starting date

Duty Meals and Transportation provided

2,400,000 VND monthly allowance

Worldwide learning & Career Development with Six Senses & IHG

Hospitality degree from a recognized hospitality school preferred.

Ability to communicate effectively in Russian is required.

One year of experience in a similar role in a high end resort.

Advanced Opera PMS system and POS.

Knowledge of Front Office Department procedures.

Good command over written and spoken English.

Willingness to learn new skills and work hard.

Ability to work under pressure.

Dealing with high end guests.

Flexible working hours with extra hours requires.

Nếu có, chúng tôi rất mong được gặp bạn!

Cách ứng tuyển:

Nộp hồ sơ qua website: hoteljob.vn

Gửi CV đến email: careers-condao sixsensescondao.vn

Liên hệ qua số điện thoại: 0914 399 381 / 0914 399 384

Lưu ý: Chỉ những ứng viên phù hợp mới được liên hệ phỏng vấn.