Quản Lý/ Giám sát Kinh doanh TMĐT

• Lead the execution of the daily, weekly, and monthly e-commerce sales plan to meet aggressive digital revenue targets.
• Monitor and analyze key e-commerce metrics (conversion rate, traffic sources, average order value, cart abandonment) and implement immediate actions to improve performance.
• Manage the full product listing lifecycle across all channels (website, OTAs like Expedia/Booking.com, social shops), ensuring all content (descriptions, images, pricing) is accurate and compelling.
• Identify and implement conversion rate optimization (CRO) tactics on the company website to maximize direct bookings.

• Oversee and optimize the company's presence and performance on all relevant Online Travel Agencies (OTAs), ensuring rate parity and maximizing listing visibility through excellent content and reviews.
• Collaborate with Marketing to manage the digital advertising budget (PPC, social ads) to drive targeted, high-value traffic to the booking pages.
• Ensure all digital customer service channels (live chat, email forms, social media DMs) are staffed and managed efficiently to convert leads into sales.

• Supervise the process for creating and delivering dynamic, complex, and profitable digital quotations for customized/group itineraries.
• Work closely with Revenue Management to ensure all online pricing, promotions, and packages are competitive and instantly bookable.
• Collaborate with the Operations and Accounting teams to build a seamless and reliable post-booking customer experience.

• Provide friendly, attentive, and timely support to clients throughout the sales cycle.
• Offer value-added services and suggestions to improve client experience.

• Submit weekly, monthly, and annual sales and revenue reports to the manager.
• Work towards individual and team sales targets.

• • Actively participate in team meetings and training.
• • Support teammates when needed and share best practices.

• Competitive salary and bonus, attractive welfare package
• Accommodation provided for out-of-province employees
• 13th-month salary and bonuses for public holidays and special occasions
• Entitled to use the Group’s services at preferential rates
• Great opportunities for growth and career advancement in the hospitality and tourism industry, with the Corporation’s network of 16 restaurants and premier cruises across the country

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