Chief Security

BASIC FUNCTION:

The Chief Security is responsible for planning, organizing, directing and controlling all security, safety, fire life safety, emergency preparedness, crisis management and loss prevention functions of the hotel and residences.

The position is responsible for protecting guests, residents, associates, contractors, visitors, company assets and reputation by implementing effective security strategies, maintaining regulatory compliance and ensuring a safe and secure environment throughout the property. The Chief Security oversees the internal security team and manages outsourced security service providers to ensure operational effectiveness and compliance with Centara Hotels & Resorts standards.

DUTIED AND RESPONSIBILITIES:

1. Leadership & Management

- Demonstrates and upholds Centara Hotels & Resorts Core Values, Code of Conduct and operating standards.

- Leads, supervises and develops the Security Department to ensure professional and effective operations.

- Establishes departmental objectives, policies, procedures and performance standards. - Prepares annual departmental budgets and controls expenses within approved limits.

- Conducts regular performance evaluations, coaching and development plans for security associates.

- Maintains adequate staffing levels and prepares duty rosters according to operational requirements.

- Ensure all security personnel maintain a professional appearance and always conduct.

2. Security Operations

- Develops, implements and maintains comprehensive security policies and procedures.

- Ensure 24-hour security coverage throughout the property.

- Oversee all access control systems, key management systems and electronic security systems.

- Manages CCTV surveillance operations and ensures proper maintenance and recording retention.

- Conducts regular patrol inspections of all areas, back-of-house and public areas.

- Investigates all incidents involving theft, loss, fraud, misconduct, violence, accidents or suspicious activities.

- Prepare detailed incident reports and submit findings to management.

- Protects company assets, guest property and employee property from loss or damage.

- Monitors contractor and vendor activities to ensure compliance with security requirements.

- Implement preventive measures to reduce risks and security vulnerabilities.

3. Fire Life Safety & Emergency Management

- Serves as the Fire Life Safety Coordinator for the property.

- Develops and maintains Fire Safety and Emergency Response Plans.

- Ensures compliance with all fire prevention laws, regulations and local authority requirements.

- Coordinates inspections with local Fire & Rescue Police and relevant authorities.

- Oversees maintenance and testing of fire protection systems including: Fire Alarm System, Fire Pumps, Sprinkler Systems, Emergency Lighting, Smoke Control Systems, Portable Fire Extinguishers, Fire Hydrant Systems.

Conduct regular fire and life safety audits.

Organizes emergency drills include Fire Evacuation Drills, Bomb Threat Drills, Medical Emergency Drills, Active Threat Response Drills, Natural Disaster Response Drills.

Acts as Incident Commander during emergencies until relieved by senior management or emergency services.

4. Risk Management & Compliance

- Identifies operational risks and recommends mitigation measures.

- Conducts routine risk assessments of hotel operations and facilities.

- Ensures compliance with Vietnamese Laws and Regulations, Fire Prevention and Fighting Regulations, Occupational Safety Regulations, Environmental Health and Safety Requirements, Hotel Policies and Standards.

- Maintains all security licenses, permits and statutory records.

- Coordinates insurance-related investigations and documentation when required.

Supports internal and external audits.

5. Guest & Employee Safety

- Ensures a safe environment for guests, residents, associates and visitors.

- Responds promptly to guest complaints involving security and safety matters. - Investigates workplace accidents and near-miss incidents.

- Recommends corrective and preventive actions to reduce future occurrences.

- Supports VIP arrivals, special events and high-profile guest security arrangements.

- Coordinates crowd control and traffic management during events and peak operational periods.

6. Training & Development

Develops annual security and safety training programs.

- Conducts orientation training for all new associates regarding: Security Awareness, Fire Safety, Emergency Procedures, Workplace Safety.

- Conducts refresher training programs for all departments.

- Provides specialized training to Security Associates.

- Maintains accurate training records and submits monthly reports.

- Promotes a culture of safety and security awareness throughout the property.

7. External Liaison

- Maintains effective relationships with: Local Police Authorities, Fire & Rescue Police, Military Authorities, Emergency Medical Services, Government Agencies, Insurance Representatives.

- Represents the hotel during official inspections and investigations.

- Coordinates support from emergency agencies during incidents and emergencies. Establishes safety, security and fire prevention policies, with the appropriate emergency agency and Department of Labor, communicating these policies to staff. Serves as the hotel's representative and maintains effective liaison with law enforcement agencies in the community.

- Formulates and directs the management of appropriate operational records covering theft of Government or private property, incident reports covering infractions of law or violations of property, fire inspections, building inspections for security, safety, or fire hazards.

- Builds an efficient team of employees by taking an active interest in their welfare, safety and security, training and development.

- Conducts training for new and existing employees as directed, reports all activities to the Training Manager monthly and keeps departmental records of all training conducted accurate.

- To ensure that security logbooks are properly used to enable accurate monitoring of outlet revenue, guest comments and work performed.

8. Administration & Reporting

- Maintains accurate records include Incident Reports, Accident Reports, Fire Safety Inspection Reports, Investigation Reports, Training Records, Key Control Records, Lost & Found Records, Contractor Access Records.

- Prepares daily, weekly and monthly security reports.

- Provides statistical analysis and recommendations for improving security performance.

- Maintains confidentiality of all sensitive information.

- Competitive salary .

- Meal, accommodation, transportation, and phone allowances

- Enntitlement to Service Charge and hotel facilities/benefits in accordance with Company policies

- Full employee benefits in compliance with the Vietnamese Labor Law and Social Insurance regulations

CRITERIA:

1. Bachelor's degree in security management, Criminal Justice, Law Enforcement, Occupational Safety, Fire Protection, Hospitality Management or related field.

2. Minimum five (5) years of security management experience in hotels, resorts, integrated developments, commercial properties or equivalent; or minimum three (3) years in a supervisory or managerial position.

3. Knowledge of Vietnamese Fire Prevention and Fighting regulations and Occupational Safety regulations.

4. Former military, police or law enforcement experience is an advantage.

5. Strong leadership and people management skills.

6. Excellent investigation and report writing abilities.

7. Good command of spoken and written English.

8. Computer literacy includes Microsoft Office applications.

9. Ability to work under pressure and respond effectively during emergencies.