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Call Centre Agent
- Hạn nộp: 12/09/2026
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
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Nhân viên
12/08/2026 10:34
Mô tả công việc
To ensure that guest experience objectives are achieved by providing an efficient, friendly and attentive telephone answering and transferring service as per the standards of performance and training provided.
DUTIES AND RESPONSIBILITIES
1. Handles and transfers all incoming calls according to the standards and procedures of the hotel.
2. Handles inquiries by providing appropriate information.
3. Assists in locating guests and employees when requested.
4. Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
5. Updates telephone guides in the hotel computer system.
6. Handles the hotel wake up and voice mails systems.
7. Takes and forwards messages accurately and in a timely manner.
8. Handles the hotel's paging system.
9. Administers the hotel's billing system for telephone charges.
10. Handles customer complaints if possible, or reports them to supervisors.
Quyền lợi được hưởng
- Two-month probation period with full salary
- Two days off per week
- Social Insurance contributions based on actual salary
- Seniority bonus policy
- Suncare health insurance
- Employee recognition policy for contributions and performance
- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)
Yêu cầu công việc
2. Minimum 1 year of experience in similar position preferably in the hospitality business.
3. Proficiency in English and computer literate.
4. Able to work under pressure.
5. Positive approach to customer service.
6. Able to effectively operate a telephone system
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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58 Đường Tây Hồ, Phường Tây Hồ, Hà NộiAscott Tay Ho Hanoi presents an elegant haven designed for discerning business travellers. Meticulously crafted with refined materials and personalised services, this residence sets a new standard of comfort in prestigious locations within prime business districts worldwide. The complex boasts the largest pillarless grand ballroom in the area, along with 14 versatile meeting rooms that can accommodate gatherings of 10 to 2,000 guests. Whether hosting an intimate staycation, a large conference, or a dream wedding, Ascott Tay Ho Hanoi provides an ideal backdrop for any occasion. Culinary offerings include an upscale dining destination featuring over 10 diverse cuisines, expertly crafted by Michelin-starred and world-renowned chefs. This eclectic and dynamic culinary experience caters to a wide array of palates, complemented by a stunning sky bar that invites guests to unwind while enjoying breathtaking views. Ascott Tay Ho Hanoi promises a harmonious blend of sophistication, convenience, and culinary excellence, elevating every visit to an unparalleled experience.
58 Đường Tây Hồ, Phường Tây Hồ, Hà Nội
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