Chief Concierge

Reporting to Front Office Manager:

- Make sure our guests always get a warm welcome and a sincere farewell from you and your team.

- Deliver a memorable experience to guests with a personal service – not forgetting to recognise and record guest preferences

- Resolve guest issues and use their feedback to improve guest satisfaction.

- Collate and share local attractions to meet guest requests i.e. sporting events, places of interest and local restaurants.

- Manage daily staffing needs (roster), plan and assign work

- Acknowledge arrivals/departures to proactive prepare for the job.

- Transfer guest’s related requests

- Acquire extensive knowledge of the premises and the nearby good restaurant businesses, local attractions to make the most suitable recommendations.

- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.

- Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

- To provide a courteous and professional service at all times.

- To maintain a high standard of personal appearance and hygiene at all times.

- Perform other reasonable duties assigned by the assigned by the Management

- Two-month probation period with full salary

- Two days off per week

- Social Insurance contributions based on actual salary

- Seniority bonus policy

- Suncare health insurance

- Employee recognition policy for contributions and performance

- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)

• Previous supervisory or leadership experience is preferred.

• Excellent communication, customer service, and problem-solving skills.

• Strong knowledge of local attractions, transportation, restaurants, and tourism services.

• Ability to handle VIP guests and special requests professionally.

• Ability to work under pressure and manage multiple tasks effectively.

• Good command of spoken English; additional languages are an advantage.