Concierge Officer

- Assist guests with all inquiries, both hotel and non-hotel related

- Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are fully up to date

- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

- Manage guests’ mails, messages, courier services and parcel postage as requested by guests

- Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed.

- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

- Be fully conversant with hotel fire & life safety/emergency procedures

- Report for duty on time wearing clean and complete uniform at all times

- Perform other reasonable duties assigned by the Management of the Hotel

- Two-month probation period with full salary

- Two days off per week

- Social Insurance contributions based on actual salary

- Seniority bonus policy

- Suncare health insurance

- Employee recognition policy for contributions and performance

- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)

- Proficient in the use of Microsoft Office.

- Problem solving and organizational abilities.

- Fluent in English.

- 01-year experiences in Concierge or related disciplin, or an equivalent combination of education and experience.