Revenue Manager

What is the job?

Your day to day

People

Manage day-to-day reservation & revenue activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.

Educate and train reservations team that is responsible for developing new reservations and implementing revenue strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

Work with other department managers to ensure proper staffing levels based on guest volume.

Financial

Using the tools provided (ie IBP) and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.

Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.

Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls

Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.

Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Director of Sales or Director of Catering on setting group and conference rates.

Guest Experience

Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.

Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager.

Responsible Business

Identify operational problems that reduce the effectiveness of revenue activities and overall hotel sales performance and work with appropriate department on solutions.

Perform other duties as assigned. May also serve as manager on duty.

Accountability

This is the top Reservation/Revenue job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative reservation and revenue members.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​
• True Confidence: having the knowledge and skills to perform your role, and giving guests theconfidence that they can trust you, to help and support them during their stay​
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner​

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.​

• Bachelor’s degree / higher education qualification / equivalent in business/hotel administration or related field
• Two to four years of experience in a hospitality or hotel reservations setting with direct supervisory experience over a FO/Reservations team, or an equivalent combination of education and work experience.
• Must speak local language.
• Other languages preferred.