Front Office Manager

Responsible for overseeing all Front Office operations and ensuring exceptional guest experiences. Leads and develops the Front Office team, manages daily operations, resolves guest concerns, and drives service excellence while achieving departmental business and financial goals.

Key Responsibilities

• Manage daily Front Office operations and ensure smooth guest arrival and departure experiences.
• Lead, coach, and develop team members to maintain high performance and service standards.
• Foster a positive team culture built on collaboration, trust, and accountability.
• Ensure outstanding guest satisfaction by handling feedback, complaints, and service recovery.
• Monitor operational performance, service quality, and departmental objectives.
• Set clear goals, provide performance feedback, and support employee development.
• Control departmental expenses and contribute to achieving financial targets.
• Ensure compliance with company policies, procedures, and operational standards.
• Analyze operational challenges and implement solutions to improve efficiency and guest experience.
• Collaborate with other departments to support overall hotel operations and business success.

• Days off/week: 2 days 
• Competitive package| 13th salary month 
• Full salary & service charge, social insurance during probation (following the labour laws) 
• Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance 
• National and international training courses 
• Opportunity to develop career 

Education and Experience

Required:

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration.
• 2 year/4 year experiences in the guest services, front desk, or related professional area.
• Supervisory Experience is required.