Secretary to General Manager tại SEASHELLS PHU QUOC HOTEL & SPA

9/2017 → 11/2018 (1 năm 2 tháng)

Phú Quốc, tỉnh Kiêng Giang

- Follow pre-opening issues assigned by GM - Acts as liaison in coordinating matters between the General Manager's Office and other department Heads and Managers - Coordinates work with other executive and support staff to ensure a high performance (support Purchasing, F&B and Marketing department during Pre-opening period) - Provide secretarial support to the General manager by encoding correspondences, reports & documents, handling or screening of incoming calls and random visitors, setting meeting with various department, etc. - Set-up and maintain General manager's Office correspondence files and ensure confidentiality - Collect reports from various departments; submit consolidated reports to the General Manager - Types and/or drafts memoranda, correspondence and other documents and reports often of a highly sensitive and confidential nature - Performs other duties as assigned

Service Center Attendant tại Vinpearl Phu Quoc Resort

6/2014 → / (9 năm 10 tháng)

Phú Quốc, tỉnh Kiên Giang, Việt Nam

- Handling incoming calls - Dealing with guest complaint - Receiving check-in/ check-out request and transfer to related outlet - Providing hotel information - Handling guest request: do not disturb, wake-up call, food in room service - Handling lost and found luggage at airport - Handling transportation request - Daily report any incident to superior

Adminstrative officer of Front office tại Vinpearl Phu Quoc Resort

7/2015 → 6/2017 (1 năm 11 tháng)

Phú Quốc, tỉnh Kiên Giang, Việt Nam

- Administrative tasks: + Receive, sort and distribute document correspondence to related divisions + Welcoming guests of division and inform appropriate person + Coordinate the organization of meetings, company events + Make sure that all office machines and equipment are in good conditions. + Monitor, check the procurement, make the payment of stationery expenses, supplies and other costs incurred + Ensure staffs of department well equipped as company's regulation + Be in charged of printing items and OS&E for hotel operation + Assist Front Office manager to make yearly budget. - Human resource tasks: + Manage data and personnel records by maintaining an employee database, ensuring all data is kept up-to-date on a timely basic + Check attendance for employees everyday and completing the monthly attendance record + Carry out overtime report and absence report timely in each salary period + Prepare monthly leave forms, annual leave form for employees and monitor leave days. + Make manning report and organization chart of department + Support recruitment process (shelter potential candidates, send a short-list candidates to Manager to interview) and probation period + Disseminate, monitor the compliance of departmental rules and regulations + Support other HR activities as well as the organization of staff activities upon request - Performing other tasks required by Front office manager

Marketing Executive tại SEASHELLS PHU QUOC HOTEL & SPA

11/2018 → 3/2021 (2 năm 3 tháng)

Phú Quốc, tỉnh Kiên Giang, Việt Nam

- Working on promotion, short-term and mid-term Marketing plan and budget with MarCom Manager - Developed brand awareness: participate in the development and production of marketing materials including collateral, flyers, brochure, amenities etc - Produce valuable content/ images for Marketing usage offline (press, magazine) and online (Facebook, Instagram, banner ads) - Writing, proofreading creative copy and maintaining websites - Coordinate between Graphic designer & other department to design artwork for offline and online advertisements - Monitor social media channels and respond guest's inquiries and question via inbox and comment on Fanpage - Supervise photo shooting / video shooting and working with other department for pre-production arrangement - Track social media influencers/ KOLs - Be responsible for Marketing admin tasks - Other duties assigned by MarCom Manager

Mrs. Duyen Phan - Ex MarCom Manager

Seashells Phu Quoc Hotel & Spa

marketing@seashellshotel.vn

Mrs. Ngoc Nguyen - Ex General Manager

Seashells Phu Quoc Hotel & Spa

gm@seashellshotel.vn