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Phạm Văn Hiếu

Phạm Văn Hiếu

Hồ sơ 5 sao 321 Lượt xem hồ sơ

Nam, 16/10/1984, 41 tuổi

ngõ 5 hoàng quốc việt, Hà nội

Cập nhật: 24/08/2021

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Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
30 - 40 triệu
Nơi mong muốn làm việc
Toàn Quốc, Hà Nội, Quảng Ninh
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
100 - 499
Công việc mong muốn
Ẩm thực, Vui chơi & giải trí, Khác

Giới thiệu bản thân

Pre-opening skills Strong leadership and management skills Service-minded, outgoing and pleasant personality Interactive skill and communication skills. Communication skills (written/verbal) Strong Technical skills Sound human resources skills Problem solving skills Selling & marketing skills

Trình độ học vấn chuyên môn

Cao đẳng thương mại Du lịch Hà Nội

Tiếng anh thương mại - Trung cấp

2003 → 2005

Kĩ năng

Pha chế
Tiền khai trương

Kinh nghiệm làm việc

Food and Beverage Director tại AHG - Aira Hospitality Group

9/2020 → 5/2021 (7 tháng)

Hà Nội

• Manage FB outlet in Peridot Grand Hotel and Spa(33 Duong Thanh) and Aira Boutique Hotel ( 38A Tran Phu) • To plan yearly budget in conjunction with the GM • To plan and maintain the beverage cost within department • To plan all other promotions and special events • To recommend and implement changes or innovations in policies, procedure • To assist GM to project business opportunities in order to increase revenue • To attend the weekly & monthly meeting • To ensure and maintain good relations with clients and suppliers • Co-ordinate with the Executive Chef/ GM in analyzing, evaluating of attractive and creative menus • To assist the GM to co-ordinate and manage in pricing and preparation of menus • To control monthly beverage cost as the budget • To control payroll and working expenses of the department • To assist in the recruitment of f&b staff , rotas • To ensure that the mis-en-place is in accordance with par stock levels • To identify and report hazards and maintenance requirements • Ensure to identify and extend every courtesy to VIP’s in the department • To use KTS as principal training tool • Handle guest comments and complaints in line with hotel policy • Ensure that the staff have a knowledge of all hotel facilities and opening timings of all food and beverage outlets • To maintain high level of public relations and promote all food and beverage outlets to client • To monitor and check guest satisfaction • To maintain highest standards of food hygiene within the department • To ensure that inventories are carried out on regular basic • To conduct training within department • To follow the hotels Telephone Standard as scripted in the Standards of performance manual. • To adhere to all company policies relating to Kitchen & Food Safety. • To attend all Hotel’s Training as requested • To be aware of all emergency procedures

F&B Manager tại CitySmart Viet Nam

7/2018 → 2/2020 (1 năm 7 tháng)

Hà Nội

• Operation Management • Supervises the functioning of all Food and Beverage employees, facilities, sales and costs, to ensure maximum departmental profit is achieved • Controls and analyses, on an on-going basis, in order to optimize the following: • Quality levels of product and service • Guest satisfaction • Merchandising and marketing • Operating costs • Sanitation and cleanliness (hygiene) • Supervises an coordinates pricing and preparation of menus, beverage and wine lists • Recruitment • Managerment training. • Staff training

Food and Beverage Manager tại Victoria Sapa resorts

2/2017 → 7/2018 (1 năm 4 tháng)

Sa Pa, Lào Cai, Việt Nam

 Report the daily operations to the General Manager on a monthly basis.  Make the schedule of the staff according to the forecast.  Prepare the internal organization of the outlets.  Transmit knowledge to the staff to improve their performance and correct them if necessary.  Lead by example and stay well groomed at all times.  Attend all training programs designed for him and all other managers.  Control and apply strictly the safety and hygiene policy, regulation and procedures of the hotel.  Create an attractive offer for the different outlets coordinating with the Executive Chef.  Participate in the periodical meeting with all the managers.  Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented.  Control the revenue and expenses of his outlets.  Develop new concept to implement the quality of the decoration.  Maintain in the restaurant during the operation hours.  Develop training and development plans for his staff; implement and evaluate these plans.  Control the quality and the amounts of the goods received (condition, storage and stock) and send them back if necessary.  Check the presentability of the menu.  Control the appearance and cleanliness of the staff, equipment and work area.  Check accurately the daily sales and approve the order for the next day.

F&B Manager tại Sunway Hotel HaNoi

7/2015 → 12/2015 (5 tháng)

Hà Nội, Việt Nam

 Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.  Develop individualized and group training programs that address specific business needs.  Evaluate organizational performance to ensure that training is meeting business needs and improving performance.  Assess employees’ skills, performance and productivity to identify areas of improvement.  Manage the technologies and technical personnel required to develop, manage and deliver training  Manage budget  Resolve any specific problems and tailor training programs as necessary  Management Company’s Representative coordinating all of the pre-opening activities on hotel and coordinate with the construction team  Project management including research of equipment, materials, supplies and methods, sourcing and negotiating qualified Supplier or contractors' bids, reviewing contracts, and quality control during all stages of the project  Develop long and short range plans for the operation of the hotel

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