Front Office Supervisor tại Rydges Bankstown Hotel

9/2018 → 3/2020 (1 năm 5 tháng)

Bass Hill NSW, Australia

• Managing and mentoring Front Office team: Managing the activities at the Front Desk: ensuring communications and follow-up with shifts on any problems to achieve the highest level of customers’ satisfaction, maximize hotel revenue. - Daily checking room rate on the hotel’s system to ensure accurate room rate on the promotion, high seasons and so on. - Reviewing late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. - Handling issues during their stay such as luggage, room keys and settling bills. - Providing basic trouble-shooting support for in-room services such as the Internet, TV. • Assisting, handling of queries and complaint resolutions: - Providing guidance and assisting with staffs to resolve customer complaints from all areas of the hotel in person and by phone with the highest level of hospitality and professionalism. - Dealing with overbooking situations in the most professional and diplomatic matters in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation. • Paying attention to details and daily check paperwork: - Assuring that all financial and credit procedures are followed. Reviews all paid-outs, Petty Cash disbursements, direct Billings and cashiers at end of shifts to ensure all transactions are reconciled with proper approvals and endorsements. - Utilizing Opera system to check guests in and out, new bookings, daily reports and night audit reports. • Training receptionists: - Assisting with Front Office Manager in training new staffs. • Assisting with Food and Beverage: - Set up and serve Breakfast buffet at the restaurant. - Make and serve coffee and beverage at the restaurant.

Housekeeping Supervisor tại Primus Hotel Sydney

6/2017 → 12/2019 (2 năm 5 tháng)

Sydney NSW, Australia

• Managing and leading a team: - Daily checking of guest rooms, public areas and designated staff areas to maintain cleanliness and health/safety standards. - Ensuring safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturer and relevant manuals. - Working closely with other hotel departments including Front Office and Maintenance to ensure rooms are ready for our guests. - Assisting with the Housekeeping Manager in maintaining the budget, labour costs and preparing weekly timesheets and overtime records. - Daily checking staffs’ uniform, attitude and performance to ensure the standards of 5-star hotel. • Handling of enquires and complaint resolutions: - Follow up and resolve customer complaints about the issues in rooms. - Supporting Housekeeping Manager with shift rosters, sick leaves and annual leaves. • Recruitment and training room attendants: - Assisting in collecting applications and forward to the Housekeeping Manager. - Coordinate candidates for interview appointments and arrange interviews for Housekeeping Manager upon request. - Working with full-time Supervisors to coach and evaluate new staffs.

Work committment and great attitude

11/2017

Sẵn sàng học hỏi và giúp đỡ trong công việc

Ms Brooke Lendrum - Operations Manager

Rydges Bankstown Hotel

Brooke_Lendrum@evt.com - +61 424 520 709

Mr Sunny Saha - Former Senior Housekeeping Supervisor

Primus Sydney Hotel

sunnys@luxxe.com.au - +61 401 730 098