Guest Service Agent (Front Office Staff) tại THE MYST DONG KHOI HOTEL (SILVERLAND HOSPITALITY)

7/2019 → 3/2020 (7 tháng)

Ho Chi Minh

- Welcome guests warmly with a broad smile as they make their reservations, give them a remarkable first impression about the hotel. - Making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. - Do check-in / check-out procedure, control the rooms arrangement system to arrange a nice stay for guests. - Ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors. - Maintain high level of professionalism in dealing with guests, to be courteous and friendly in order to make guests feel relaxed like at home in the hotel. - To be smartly and neatly dressed always and should be in the know of all activities going on in the hotel. - Always have the ears on the ground at all times to know what is happening to be able to keep records and answer questions related to activities at the hotel. - Have sale skills to upsell some miscellaneous products in hotel to guests.

Receptionist tại C-CENTRAL HOTEL (BAARA HOSPITALITY CO.LTD)

11/2016 → 5/2019 (2 năm 5 tháng)

Ho Chi Minh

- Welcome guests warmly with a broad smile as they make their reservations, give them a remarkable first impression about the hotel. - Making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. - Do check-in / check-out procedure, control the rooms arrangement system to arrange a nice stay for guests. - Ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors. - Maintain high level of professionalism in dealing with guests, to be courteous and friendly in order to make guests feel relaxed like at home in the hotel. - To be smartly and neatly dressed always and should be in the know of all activities going on in the hotel. - Always have the ears on the ground at all times to know what is happening to be able to keep records and answer questions related to activities at the hotel. - Have sale skills to upsell some miscellaneous products in hotel to guests.

Receptionist tại AN AN HOTEL (AN AN CO. LTD)

1/2016 → 11/2016 (10 tháng)

Ho Chi Minh

- Do check-in / check-out procedure, control the rooms arrangement system to arrange a nice stay for guests.

Server/Waiter tại PHUC LONG MANUAFACTURE AND COMMERCIAL SERVICES CO., LTD(PHUC LONG COFFEE & TEA)

1/2015 → 8/2016 (1 năm 7 tháng)

Ho Chi Minh

- Serve take-away / dining foods and beveragesto customers with active, friendly attitude, keep smiling when serving them - Support & solve customer'sproblems about the shop’s services, make they feel happy when they coming and satisfied when leaving. - Sell tea & coffee products reliably to increase the income and promote brand to more customers.

Employee Of The Year 2018

1/2019

Reward "Employee Of The Year 2018" when working at C-Central Hotel

Employee Of The Month 2020

1/2020

Reward "Employee Of The Month 2020" when working at The Myst Dong Khoi Hotel