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Huu Dat Nguyen

Huu Dat Nguyen

Hồ sơ 5 sao bạc 110 Lượt xem hồ sơ

Nam, 19/06/1989, 36 tuổi

No.19, 11 Street, Ward 2, Phu Nhuan District, Hcmc, Vietnam

Cập nhật: 25/05/2020

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Thông tin liên hệ

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Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
1.000 - 4.999
Công việc mong muốn
Tiền sảnh, Ẩm thực
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Nhà hàng/ Bar/ Pub

Giới thiệu bản thân

A customer service - oriented professional since 2011, driving excellent experiences for customers in a variety of business industries, from Hospitality, F&B, Tourism and Airlines, in which customer satisfaction and their experience journey are key successes of business.

Trình độ học vấn chuyên môn

Jetstar Pacific Airlines

Flight Attendant - Đại học

2019 → 2019

Cabin Crew Initial, First Aid, Customer Experience Improvement, Aviation Security Awareness, Cabin Crew Aircraft Professional Certificate.

Van Hien University

Business Administration & Travel Service Management - Đại học

2009 → 2013

Business Administration & Travel Service Management Bachelor Degree

Kĩ năng

Problem Solving
Communication skill
Customer Service
Time Management
Barista
COMPUTING
First Aid
Cashier
Hotess

Kinh nghiệm làm việc

Flight Attendant tại Jetstar Pacific Airlines

3/2019 → 3/2020 (1 năm )

Hồ chí minh

Aligning with the Brand core values and company's vision to deliver world-class service and safety to customers to gain higher customer's satisfaction among the other airlines. By indirect support to marketing and business, I build up and generate more ideas to engage customers with the best of support and professional working manners. Providing excellent experience to passengers by guiding and assisting for safety and comfort; Delivering high level of communications by warm greetings, assisting food & drink orders, softly consulting customer's behaviours on plane; Taking care of passengers by frequent monitoring and proactive assistance without leaving any opportunity to engage them with premium service standards; Presenting emergency equipment and giving very detailed instructions to passengers; Adhering to all aviation rules and regulations with closely monitoring, managing and securing the cabin; Take ownership and pride of my company to deliver the best positive impacts on the company's success.

Training Mentor tại L-Concept Company

6/2016 → 2/2018 (1 năm 8 tháng)

Hồ chí minh

Establishing high standards of Customer Services to deliver the best performance for business. Framing out the frictionless journey to maximize the effectiveness of Restaurant's assets in compiling with other stakeholders. Playing a key role of customer success throughout the business value chains based on customer-first orientation. Strategising customer journey to maximise the effectiveness of value chains.; Leading, motivating and coaching Customer Service team, including waiters, waitress and other supporters; Modeling the customer journeys from the start to the end and excellence tactical methods to send the signal of welcome customers again; Helping team to drive results and achieve a higher level of mastery of Customer Service roles. Adhering to all Restaurant rules and regulations with closely monitoring, managing and securing the Team; Take ownership to play as Host in some special occasions with full empowerment to drive the success of these seasons. Hiring and training staffs in accordance with Restaurant's structure and culture; Taking accountability for any challenges from customers and quickly delivering the satisfactional solutions.

F&B Specialist tại Công ty TNHH Tỷ Muội - Công ty TNHH Tỷ Muội - Lusinespace

1/2013 → 5/2016 (3 năm 3 tháng)

Hồ chí minh

Taking all accountability of the branch's success with high commitment in terms of Service Management, Food Quality Assurance, Operational & Structural Management. Hiring, leading and training for experienced-comers and fresh graduated comers to guarantee the high consistency in Brand Values delivery, Customer Satisfaction and Business Culturel; Managing all Food & Drink quality across assigned branches to commit the connected premium experience throughout the areas. Setting up and networking with vendors to run operational work smoothly, from production to delivery. Liaising with loyal customers to enhance the high chance of frequent visits for the business. Assuring the error-free equipment during working time by planning and foreseeing the technical issue lifecycle.

Vice Manager & Tour Leader - Sales Department tại Asian Dragon Trading & Service JSC

1/2011 → 12/2012 (1 năm 10 tháng)

Hồ chí minh

Developing strategic Sales programmes to drive the highest performance for business. Being responsible for taking charge of leading assigned tours and enhancing the quality of tours. Establishing and managing networks with Hotels, Transportations, Travel Guide Community, and so on. Maximising the power of network to recruit more customers and fairest offers to customers and key stakeholders; Being in charge of in-bound, out-bound Tours with diversity of destination’s knowledge and network management; Ensuring highest satisfaction to customers in terms of their booking service to their real travel experience.

Mong muốn về công việc

In the pursuit of customer experience, I am exploring any exciting collaboration with any company that core values are settled in a diversity, teamwork and mutual respect.

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