Barista - Supervisor tại COI Coffee Shop

8/2020 → 4/2021 (8 tháng)

HCMC, Việt Nam

- Setting up the bar as consulting drinks' menu, supporting for owner prior to opening the coffee shop. - Ensuring that the coffee shop is operated smoothly as assigning staff, supporting team in peak hours during operation. Listening, sharing and supporting team if they need. - Main Barista of the coffee shop. Training for team how to serve guest, how to make drinks. - Serving guests, communicating with them, make them feel satisfied and happy. Solving the problems from guests, for instance complaints from guests.

Captain tại KHÁCH SẠN PULLMAN SAIGON

8/2019 → 7/2020 (10 tháng)

HCMC, Việt Nam

- Ensuring that the restaurant is smooth in my charged shift as assigning reasonable staff, supporting team in peak hours in a needed area, pushing the kitchen and stewarding to complete their responsibility. - Supporting leader team to complete any requests from FBD and executive committee. - Listening, sharing with team about anything and supporting them if they need. - Training for new staff members, trainees about necessary information and standards when they become a part of our team. - Serving guests when they come to the restaurant, communicating with them, make them feel satisfied and happy. - Solving the problems from guests, for instance complaints from guests.

Server tại Le Meridien Saigon Hotel

8/2018 → 8/2019 (1 năm )

HCMC, Việt Nam

Preparing for the overall restaurant before operating hours. -Serving guests to meet their demands, solving some problems in my area of ​​responsibility. - Using coffee machine to make some kinds of drinks and make some classic cocktails. Note: Used to be a member of Housekeeping department as room attendant, public area attendant and coordinator within 3 months from Jun to Sep 2017.

Server tại Intercontinental Asiana Saigon Hotel

6/2021 → 8/2018 (2 năm 10 tháng)

HCMC, Việt Nam

- Setting up buffet station and ensuring station buffet is fully equipped. - Waiter: Serving foods and drinks for guests and meeting the demands. - Barista: Making some kinds of drinks with coffee machine and another.

Certificate of VTCB for completing training courses on F&B Setvice

4/2018

Certificate of VTCB for completing training courses on F&B Setvice

Phan Ngọc Song Toàn - Supervisor

KHÁCH SẠN PULLMAN SAIGON

Stoan92@yahoo.com.vn - 0933616563