Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Thị Thu Trang
57 Lượt xem hồ sơ
Nữ, 23/12/1989, 36 tuổi
81/25 Hồ Văn Huê, Q. Phu Nhuận, Tp. Ho Chi Minh
Cập nhật: 30/06/2020
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Nhân viên
8 - 12 triệu
HCMC
Tiếng Anh (Khá)
100 - 499
Tiền sảnh
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Nhatrang University
Commercial Business - Đại học
2008 → 2012
Kĩ năng
| Teamwork | |
| Giao tiếp | |
| Tin học văn phòng |
Kinh nghiệm làm việc
Sales Executive tại Nha Trang Consultation Ltd.,Co
6/2016 → 9/2019 (3 năm 3 tháng)
Nha Trang, Khánh Hòa
- To consult and assist foreign clients in legal procedure and papers in order to lease and sell apartments in Nha Trang city. - To maintain frequently with clients, respond questions through phone calls, email, social network... to provide them information about products of company. - To make appointments with clients( potential customers/ tenants) and arrange available apartments for site inspection. - To guide clients information, directions or pick up them for site inspection at apartments and show them the benefits of position, facilities, traffic, views, wind-water factor as well as the prestige of construction companies then consult about suitable choices of payment. - To negotiate and assist colleagues( layers, accountants, landlords, distributors) to adjust leasing contract, purchase and sale agreement as client's requests. - To follow up progress of payment. - To seek new clients through present clients as well as other sources and cooperate with other suppliers.
Customer Service Executive tại International SOS Group
10/2019 → 6/2020 (8 tháng)
Hồ Chí Minh
- To receive calls from members and service providers then assist accordingly. - Provide empathetic, quality service to customers. - Record all new cases/calls in New Case system. - Update all cases with the appropriate plan of action tasks. - Handle all cases and phone calls in an efficient and professional manner. - Act as the first point of contact for new and existing cases from our clients. - Maintain all cases in accordance with company policies and procedures. - Answer all incoming calls professionally and according to established protocols, transfer all medical calls as appropriate to the Coordinating Doctor (CD). - Ensure the CD is aware of all medical reports and actions required during the shift. - Report to Assistant/Operations Manager/ Coordinating Doctor any cases which may result of a possible complaint or non-positive feedback. - Maintain the transmission document in a clear, accurate and concise format with the correct plan of action for hand over to the next shift. - Actively participate in transmission session and providing input regarding case actions and direction. - Provide relevant information in accordance with operations procedures that are required by other departments relating to case management. - Professionally & effectively use the case management system for all in/out-bound tasks and actions as per operating procedures. - Use professionally appropriate templates, and ensure high quality control of all outgoing documentation to the Clients. - Take action for all incoming tasks, faxes, emails and correspondence pertaining to active and/or closed cases. - Escalate potential private cases to the Assistant /Operations Manager, or designee on duty. - Maintain open communication lines with Coordinators, Assistant /Operations Manager, Coordinating Doctors, Clients and other International Assistance Centre staff when dealing with case management. - Adhere to service level standards to maximise performance
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