GUEST SERVICE CENTER tại Vinpearl Resort & Golf Phu Quoc

10/2019 → 1/2020 (3 tháng)

Phu Quoc - Kien Giang

•Deal directly with customers either by telephone •Respond promptly to customer inquiries •Handle and resolve customer complaints •Obtain and evaluate all relevant information to handle product and service inquiries •Provide pricing •Perform customer verifications •Keep records of customer interactions and transactions •Record details of inquiries, comments and complaints •Record details of actions taken •Prepare and distribute customer activity reports •Maintain customer databases •Communicate and coordinate with internal departments •Follow up on customer interactions •Provide feedback on the efficiency of the customer service process