Night Auditor tại Potique Hotel

1/2022 → Hiện tại

Nha Trang

FRONT OFFICE SUPERVISOR tại RAdisson Blu

7/2021 → 9/2022 (1 năm 2 tháng)

Cam Ranh

Night Auditor tại Majestic Premium

6/2018 → 3/2021 (2 năm 8 tháng)

Nha Trang

Cluster Digital ecommerce manager tại Nesta Hotel Group

1/2021 → 8/2021 (7 tháng)

Ho Chi Minh city

Recover the abandoned business of the hotels and the OTAs Go live newly built hotel and make it being productive (Nesta Hotel Saigon Central, Nesta Phu Quoc, Nesta Hanoi) Bring the Nesta Can Tho becoming one of the most productive accross the market. Cover, ressolve financial problems between the hotel chains and the OTAs during the pandemic

Ecommerce Supervisor tại Swandor Hotels & Resorts - Cam Ranh

7/2019 → 12/2020 (1 năm 5 tháng)

Nha Trang

Task: Re-establish the connection with OTAs. Plan sales campaign and get in touch with new potential market partner- Australia. Boost the appearance, and sales on the OTAs platform, Search engine, and Social medias. Achievement: After first 3 months, the hotel, from the bottom of the market, became more competitive, and gained the 1st spot in term of production and roomnights according to the report generated by Partners. Comparing to the year before, the revenue and roomnights figures have increased thousands of percentage. After 2 months of campaign with the Australian partner, the hotel got over 2,000 roomnights OTB. Affected by the pandemic, handle the tasks related to Finance, reservation,... during hotel closure.

Sales, Revenue, Ecommerce tại Fusion Resort Nha Trang

1/2018 → 6/2019 (1 năm 5 tháng)

Nha Trang

• Be Responsible to OTA Extranet, • Manage Channel Manager, Booking Engine. • Arrange Site inspection as per request from partner. • Maximize revenue, • Analyze sales performance, issue monthly report. • Do the Forecast, maintain the ADR as the budget from Group. • Solve any issue from OTA such as rate disparity, channel disable, resort content on extranet. • Co-operate with related department on any issue from guest, from manager or from other reason. • Respond guest inquiry via email, via website chat, social media messages Achievements • Maintain, Improve the performance accross OTA channels. • Re-establish and Grow up the business with Chinese Market (Ctrip, other related partner,...) over 10 times than the past figures • Join, support, and boost the productions after launching the new 50 Hideaway Pool Villas