Internship tại Marriott Melbourne

2/2018 → 5/2018 (2 tháng)

Melbourne, Australia

-Take order -Check with guests to ensure that they are enjoying their meals and take action to correct any problems. -Check identification of customers to verify age requirements for alcohol. -Prepare hot, cold, and mixed drinks for patrons, and a bottle of wine -Serve food and beverage at tables as required. -Prepare the table and clean the table. -Stock service area with supplies such as coffee, food, cutlery, and linens. -Assist the host by answering the phone to make a reservation and greeting, seating, and thanking guests

Team Leader tại Four Points by Sheraton Melbourne

11/2017 → 9/2020 (2 năm 10 tháng)

Melbourne, Australia

-Manage the daily operations of the food and beverage departments (room service, restaurant, banquet, and bar). -Training new staff: customer service, Micros system order, make mixed drinks. - Assign duties, responsibilities, and work station by a briefing before and after the shift. -Ensure the restaurant and bar are well presented at all times, maintain standards of hygiene for food handling and presentation. -Coordinate with the front desk staff regarding the daily special requests. -Ensured guest satisfaction and resolved complaints by being present on the floor at all times. -Schedule parties and take reservations. -Supervise end-of-shift cash drawer counts, paperwork, and complete daily report. -Control inventories and report shortages. -Performing other tasks as directed by management.

Supervisor tại Indochine Vietnamese Cuisine

1/2015 → 4/2018 (3 năm 3 tháng)

Melbourne, Australia

-Responsible for allocating staff and oversee daily workflow within the restaurant. Provides guidance and direction to employees including performance standards and monitoring performance. - Assists the Manager in maintaining and ordering inventory. -Assists in payroll duties and roster. -Ensure the quality and quantity of food and beverage supplies and equipment of all parties. -Check with guests to ensure their satisfaction. -Supervises check or credit policies and procedures and cash handling.

Lynn Ta - Restaurant Manager

Indochine Cuisine Restaurant

mylinh.ta93@gmail.com - +61 414 833 699

Rhys Kelly - Culinary and Beverage Manager

Fourpoints By Sheraton Melbourne

rhys.d.kelly@fourpoints.com - +61 4010 566 639