CLUSTER SALES & E-COMMERCE tại NAVY HOTEL GROUP

5/2023 → Hiện tại

Ho Chi Minh City

Key Achievements: •Delivered ~25% YoY revenue growth across 2 properties through pricing and channel optimization. •Increased low-season occupancy and revenue by ~12% via targeted OTA campaigns. •Optimized OTA listings, increasing visibility and conversion. Responsibilities: •Manage all online sales channels (B2C & B2B) to maximize revenue and occupancy. •Develop pricing and allotment strategies across OTAs. •Monitor market trends and competitor benchmarks. •Maintain and grow relationships with key OTA partners. •Coordinate with Sales and Operations teams. •Supported Front Desk and Accountant team to resolve booking issues.

E-COMMERCE MANAGER tại Oceanami Villas & Beach Club

11/2022 → 5/2023 (5 tháng)

Ho Chi Minh City

Key Achievements: •Improved booking performance by ~15% through better channel management. •Optimized OTA listings, increasing visibility and conversion. Responsibilities: •Manage online distribution channels and pricing strategies. •Coordinate with internal departments for promotions and campaigns.

CLUSTER E-COMMERCE tại Nova Service Group

5/2021 → 11/2022 (1 năm 6 tháng)

Ho Chi Minh City

Key Achievements: •Improved OTA booking performance by ~5% through better channel management. •Optimized OTA listings, increasing visibility and conversion. Responsibilities: •Manage online distribution channels and pricing strategies. •Coordinate with internal departments for promotions and campaigns. •Liaise with operations and accountant department to cross-check booking costs and finalize selling prices. •Inspect, take over, and collate booking value with customers. •Follow booking payment.

BUSINESS DEVELOPMENT MANAGER FOR VIETNAM tại BedLinker Joint Stock Company

10/2018 → 6/2020 (1 năm 8 tháng)

Ho Chi Minh City

- Sign up new hotels/resorts. - Focus growing top 50 accounts of Vietnam market: support hotels in optimization and increase B2B bookings. - Perform performance review report for hotels to see if they can improve more. - Support to update rate/promotion/allotment in extranet for hotels. - Keep building up good relationship with hotels to provide best support. - Check and make sure hotel wholesale rates are aligned with segments. - Renew contract rate yearly.

ACCOUNT MANAGER FOR VIETNAM & CAMBODIA tại D-EDGE Hospitality Solutions (Formerly FASTBOOKING)

5/2018 → 11/2018 (6 tháng)

Ho Chi Minh City

- Focus growing top 30 accounts of Vietnam market: support hotels in optimization and increase direct bookings, learn their concerns and co-working to find the solution. - Perform performance review report for hotels to see if they can improve more. - Keep building up good relationship with hotels to provide best support. - Consult hotels with suitable pricing strategy for hotel website. - Upsell other products/solutions to hotels. - Support finance team in chasing hotel with overdue payment.

E-COMMERCE MANAGER tại Naman Retreat Da Nang and Cocobay Da Nang

3/2017 → 5/2018 (1 năm 2 tháng)

Ho Chi Minh City

- Be in charge of online channels (B2C & B2B): control daily rates and allotment to maximize revenue and avoid overbooking. - Make sure the hotel is updated, bookable, and competitive on OTAs. - Nurture new OTAs to market the properties widely. - Develop and manage the business relationships with top OTAs. - Collaborate with the marketing team to attract direct bookings from the hotel website. - Investigate reasons for lost sales and give a solution. - Conduct a market survey and analysis of competitors. - Conduct reports as required. - Support FOM/reservation in solving any issue that occurs with each booking. - Check monthly commission amount and prepare documents to pay for partners.

E-COMMERCE EXECUTIVE tại MerPerle Resorts & Hotels

10/2012 → 3/2017 (4 năm 4 tháng)

Ho Chi Minh City