CLUSTER SALES & E-COMMERCE tại NAVY HOTEL GROUP

5/2023 → Hiện tại

Ho Chi Minh City

- Be in charge of online channels (B2C & B2B): control daily rates and allotment to maximize revenue and avoid overbooking. - Make sure the hotel is updated, bookable, and competitive on OTAs. - Nurture new OTAs to market the properties widely. - Develop and manage the business relationships with top OTAs. - Collaborate with the marketing team to attract direct bookings from the hotel website. - Investigate reasons for lost sales and give a solution. - Conduct a market survey and analysis of competitors. - Conduct reports as required. - Support FOM/reservation in solving any issue that occurs with each booking. - Check monthly commission amount and prepare documents to pay for partners.

E-COMMERCE MANAGER tại Oceanami Villas & Beach Club

11/2022 → 5/2023 (5 tháng)

Ho Chi Minh City

- Be in charge B2C and B2B OTAs. - Update daily rates and allotment on OTAs to maximize revenue and avoid overbooking. - Update information/pictures of hotel and promote them on OTAs. - Make sure the hotel is updated, bookable and competitive on OTAs. - Develop and manage the business relationships with top OTAs. - Collaborate with marketing team to attract direct bookings from hotel website. - Investigate reasons for lost sales and give a solution. - Conduct market survey and analysis competitors. - Conduct reports as required. - Support FOM/reservation in solving any issue occurred with each booking. - Check monthly commission amount and prepare documents to pay for partners.

CLUSTER E-COMMERCE tại Nova Service Group

5/2021 → 11/2022 (1 năm 6 tháng)

Ho Chi Minh City

1/ NovaTravel: Jun 2022 – Nov 2022 - Update product information and pictures (tour, package, hotels, other services…) on company’s website and other platforms (NovaID app…) - Liaise with operations and account department to cross-check booking cost and finalize selling prices. - Inspect, take over and collate booking value with customers. - Follow booking payment. 2/ Minera Hot Springs Binh Chau & Seava Ho Tram Beach Resort: May 2021 – Jun 2022 - Be in charge online channels (both B2C and B2B): update daily rates and allotment on OTAs. - Check and confirm bookings from OTAs to operations (including accommodation and services/tour tickets). - Update information/pictures of hotels and promote them on OTAs. - Make sure the hotel bookable and competitive on OTAs. - Develop and manage the business relationships with top OTAs. - Investigate reasons for lost sales and give a solution. - Handle bookings and support FOM/reservation in solving any issue occurred with each booking. - Support OTA’s guest with their requests prior to and during their stay. - Support account department to check the commission amount monthly to pay for partners.

BUSINESS DEVELOPMENT MANAGER FOR VIETNAM tại BedLinker Joint Stock Company

10/2018 → 6/2020 (1 năm 8 tháng)

Ho Chi Minh City

- Sign up new hotels/resorts. - Focus growing top 50 accounts of Vietnam market: support hotels in optimization and increase B2B bookings. - Perform performance review report for hotels to see if they can improve more. - Support to update rate/promotion/allotment in extranet for hotels. - Keep building up good relationship with hotels to provide best support. - Check and make sure hotel wholesale rates are aligned with segments. - Renew contract rate yearly.

ACCOUNT MANAGER FOR VIETNAM & CAMBODIA tại D-EDGE Hospitality Solutions (Formerly FASTBOOKING)

5/2018 → 11/2018 (6 tháng)

Ho Chi Minh City

- Focus growing top 30 accounts of Vietnam market: support hotels in optimization and increase direct bookings, learn their concerns and co-working to find the solution. - Perform performance review report for hotels to see if they can improve more. - Keep building up good relationship with hotels to provide best support. - Consult hotels with suitable pricing strategy for hotel website. - Upsell other products/solutions to hotels. - Support finance team in chasing hotel with overdue payment.

E-COMMERCE MANAGER tại Naman Retreat Da Nang and Cocobay Da Nang

3/2017 → 5/2018 (1 năm 2 tháng)

Ho Chi Minh City

- Be in charge of online channels (B2C & B2B): control daily rates and allotment to maximize revenue and avoid overbooking. - Make sure the hotel is updated, bookable, and competitive on OTAs. - Nurture new OTAs to market the properties widely. - Develop and manage the business relationships with top OTAs. - Collaborate with the marketing team to attract direct bookings from the hotel website. - Investigate reasons for lost sales and give a solution. - Conduct a market survey and analysis of competitors. - Conduct reports as required. - Support FOM/reservation in solving any issue that occurs with each booking. - Check monthly commission amount and prepare documents to pay for partners.

E-COMMERCE EXECUTIVE tại MerPerle Resorts & Hotels

10/2012 → 3/2017 (4 năm 4 tháng)

Ho Chi Minh City