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Từ 5 đến 10 năm
Giám sát
8 - 12 triệu
HCMC
Tiếng Anh (Trung bình)
4 sao
Ẩm thực
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại Học Tôn Đức Thắng
Quản Trị Nhà Hàng - Khách Sạn - Đại học
2014 → 2018
Kĩ năng
| Teamwork | |
| Giao tiếp |
Kinh nghiệm làm việc
FB Captain tại TAN HAI LONG SAU COMPANY LIMITED
1/2019 → 2/2020 (1 năm 1 tháng)
HCMC
• Direct link between waiter and supervisor • Responsible to manage his section and overlook the waiter/waitress work on his section • Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations. • Must have full knowledge of all menu items, and their ingredients. Familiarizes himself with daily menu, functions and special promotional activities in order to inform and serve the guests correctly. • Clears, cleans, resets and maintains station and layout during shift. Keep the work environment clean and organized, free of clutter. • Promote food and drink specials as appropriate. • Provides and ensures the prompt. Efficient and courteous order taking, serving of beverages and clearing of the tables by participating actively. • Report any guest complaints to your supervisor/ manager. • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. • Participates in service meetings, training and other Company meeting, training programs whenever is required. • Performs related duties and special projects as assigned. • Follow communication lines and report lines.
Restaurant and Banquet Supervisor tại THE MYST DONG KHOI BOUTIQUE HOTEL, SILVERLAND GROUP
6/2020 → 3/2021 (8 tháng)
HCMC
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of property • Talk with and listen to other employees to effectively exchange information • Speak to guest and co-workers using clear, appropriate and professional language • Assist in the overall supervision of the department, staffing and roster, training staff, guest relations, handling complaints, food hygiene and health and safety standards within the outlets • Taking responsibility for the business performance of the restaurant. • Analyzing and planning restaurant sales levels and profitability. • Organizing marketing activities, such as promotional events and discount schemes. • Provide effective leadership to the Restaurant team and as well closely work with head chef for an efficient overall operation. • Manage Restaurant operations • Maintain exceptional levels of customer service • Accountable for monthly stock takes • Incentivize team members to maximize sales and revenue • Evaluate guest satisfaction levels with a focus on continuous improvement • Ensure communication meetings are conducted and post-meeting minutes generated • Assist other departments wherever necessary and maintain good working relationships • Provide support and guidance to fellow personnel to ensure a successful and effective operation ending in a positive guest experience.


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