Private Bar attendant tại Four Seasons Dubai At Jumerah Beach

1/2015 → 1/2016 (1 năm )

Dubai

- Private bar trainer - Inspects the staterooms on daily basis and would ensure that all private bars are properly stocked and replenished as per the bar levels - Ordering, delivery, placement and rotation of alcoholic and non-alcoholic beverage items - Follows company guidelines regarding uniforms and personal hygiene and ensures that the stock and service cabinets are well organized, clean and sanitized according to Four Seasons standards. - Ensures that the guests are charged for consumed beverage products . - Addresses the guests complaints reporting them to Room Service Manager and work in a positive and polite manner to resolve problems. - Participates in courses, meetings training programs in order to develop the necessary skills needed for promotion superior levels position. - Make sure products are currently dated ,fresh and neatly, packaged. - Individually connect with the guest. - Adjust behaviours to the guest. - Adapt procedures to guest’s time, mood and situation. - Show self-control in all situations. - Be engaged, energetic and speak with confidence. Achievement - December 2015 to December 2016: - Over budget for the food 100.667 AED, 15 % over budget. - Over budget for beverage 77114 , 14 % over budget.

Room service server tại Four seasons Dubai at Jumeirah Beach

1/2016 → 1/2018 (2 năm )

Dubai

- Set tables,trays according to type of food ordered and the hotels standards. - Performs opening and closing procedures established for the department. - Accurately records, pre-checks and picks-up all food and beverage order. - Check in with the guests to ensure satisfaction with each food course and/or beverage order. - Responsible for cleaning and removing the trolleys/ trays from guest rooms and corridor. - Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service. - Present physical and accurate check to guest and complete the payment process. - to be able to immediately monitor guest comments and pass on to your Superior, and be pro-active in solving problems whenever possible. - To have a full knowledge of the food &beverage items& their specification. menu prices, recipes and style of service -To have a thorough understanding and knowledge of all the food in menu. - Pre- Set amenities for new arrival . - Where appropriate, take advantage of opportunities to customize localise or create a lasting memory. - Check with the guest regarding the satisfaction of the meal. - Report guest complaints immediately to the supervisor and ensuring follow up is performed with the guest. - Complete closing duties, including restocking items. - maintain cleanliness of work areas, chinaware, glassware . - Report cleanliness maintenance issues to the immediate supervisor. - Assist in carrying out scheduled inventories of products and operating equipment - Ensure that the place or work and surrounding areas is kept clean and organized at all the time. - Monitor operating supplies, equipment and reduce spoilage and wastage successfully. - To ensure a very good relationship between the Operations floor, the kitchen & front of the House. - Perform any other assigned reasonable duties and responsibilities as assigned or as requested by supervisor.

Room Service Captain tại Four seasons Dubai at Jumeirah Beach

1/2018 → Hiện tại

Dubai

- Have a complete knowledge of all food and beverage menu items available to room service. - Coordinate all guest orders in advance in order to void any partial deliveries to guest rooms. - Collect orders from the kitchen, ensure they have been prepared . - Check storage areas for proper supplies, organization, and cleanliness. - Maintain regular attendant in compliance with the hotel standards. - Train new employees and provide going for all staff.

Restaurant supervisor tại Vinpearl Discovery 2 Phu Quoc Viet Nam

8/2018 → 3/2019 (6 tháng)

Phú Quốc

- Oversee all front and back of the house restaurant operations . - Ensure customer satisfaction through, promoting excellent service ,respond to customer complaints and professionally. - Maintain quality control for all food served. - Analyze staff evaluations and feedback to improve the customer’s experience - Project future needs for goods, kitchen supplies ,and cleaning products, order accordingly - Oversee health code compliance and sanitation standards - Seek ways to cut waste and decrease operational costs. - Generate weekly, monthly, and annual reports. - Train new employees and provide on going training for all staff

Room Service Captain tại Four Seasons Dubai International Financial Centre

11/2019 → 4/2020 (5 tháng)

Dubai

- Provide personal , nature and engaging service. - Adjust your behavior to the guest. - Invididually connect with the guest - Adapt procedure to guest’s time , mood and sittuation. - Listen and acknowledge guest preferences and provide customised - Suggestios based on thorough product knowledge. - During breakfast ask if guest already received choice of newspaper , if not offer one. - At breakfast a copy of the room service check will be left on the tray - Or table in an envelope . the bill will be presented to the guest for signature for all other meal periods. - Provide attentive service in room , ensure complete order and offer to serve items or pour beverage. Arrange seating and table setting as approriate. - In suites furnished with a dining table, offer to set order on it, in Resort rooms with terrace, offer to set table outside - Ensure satisfaction when the guest call for tray or table removal; removal will completed within 12 minutes (15 minutes resorts - Offer a sincere thank you /farewell upon departure using guest’s name.

5-stars by Forbes magazine.

4/2021

As part of Room Service achieved 100% in Leading Quality Assurance(LQA) audit. - Integral part of the team which was rated 5-stars by Forbes magazine. - we in room service together achieved the highest Medalia scores ( guest experience feedback) in EMEA region. - Nominated for the Employee of the month by the team.

Mr . Lê Văn Sang - Restaurant Manager

Pullman Phú Quốc

Levansang@Pullman.com - 0395278000

Mr Mohamed - Room Service Manager

Four Season DuBai Internationnal financial centre.

mohamedelsayed@fourseaons.com - +971564794109

Mr .Vu Nguyen Hai - General Manager

Vinpearl Discovery 1 Phu Quoc

v.haivn2@vinpearl.com - 0084 832681986

MS.Lê Thị Hồng Vân - Restaurant Manager

Vinpearl Discovery 2

nguyenhongvan@vinpearl.com - 0932154180

Mr. Clinton Dsouza - Room Service Manager

Four Season Resort at Jumeirah beach

clinton.dsouza@fourseasons.com - +971559975611