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Trần Thị Mộng Tuyền

Trần Thị Mộng Tuyền

Hồ sơ 5 sao bạc 713 Lượt xem hồ sơ

Nữ, 13/10/1999, 24 tuổi

Can Tho, Vietnam

Cập nhật: 27/01/2024

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Thông tin liên hệ

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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Giám sát
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
HCMC, Đà Nẵng, Kiên Giang
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Tiền sảnh, Buồng phòng, Ẩm thực
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch

Giới thiệu bản thân

I'm Tran Thi Mong Tuyen, 22 years old. A recent graduate with a major in Hospitality Management at FPT Can Tho University. My academic performance was very good, with a GPA of 3.5/4. I have a dynamic, meticulous, and thoughtful personality, as well as the capacity to work under pressure, which is very important in the service industry. At the same time, my appearance standards (1m67 height and 52kg weight) as well as my skills and knowledge in theory and practice related to the major of hotel management have been gathered throughout four years of university education. I believe I will be suitable for the receptionist position at the hotel and will help the company increase revenue and provide the best experiences to its guests.

Trình độ học vấn chuyên môn

Đại học FPT Cần Thơ

Quản trị khách sạn - Đại học

2017 → 2021

During my time at FPT University in Can Tho, studying hotel management, I was able to gain access to a wealth of essential knowledge and practical skills for the service sector, including: First, with the subject Front Office Operations and Management. I learnt how a receptionist completes the check-in or check-out process and the fundamental processes involved. In addition, I understand what information from customers should and should not be used during their stay at the hotel. Furthermore, what should the front desk employees do in unexpected situations as well as when a customer has a problem that has to be fixed in order to solve it effectively and make the customer satisfied. Second, there's Housekeeping Operations and Management, which is a specialized subject. When the university designed a 5-star standard room on campus for students studying hotel management, I was created by the school to gain practical experience. We received training in bedsheets, room making, and room make-up service. In addition, the characteristics to distinguish the types of beds as well as each type of room in the hotel, any equipment provided by the lecturer will be in a standard room. Next, we'll look at Wine, Beer, and Spirits as a tool to improve our understanding in the service sector. Not only do I understand the origins, manufacture, and preservation of wine and beer after taking this course, but I also know how to distinguish between specialty glasses and the necessary and basic equipment in a counter bar. and some basic mixing skills such as stirring, shaking, and the wine serving procedure, as well as some basic recipes such as cocktails, mocktails, and so on. Moreover, I have the opportunity to actively create a specific event such as arranging the time of each activity included in a certain event, dividing the responsibilities as well as unleashing the creativity of activities to make the event more interesting. To make it more interesting, allocate the number of employees required to organize an activity through Event Planning subject. In addition to hotel management courses, I studied about Hotel Revenue Management, Food and Beverage Cost Control, Business Ethics, Cross Cultural Management and Negotiation, Management Skills, and Managing the Guest Experience.

Kĩ năng

Empathy and emotional intelligence
Teamwork
Stress and time management
Problem-solving
Strategy and innovation

Kinh nghiệm làm việc

Interns tại Vinpearl Resort and Golf Phu Quoc

11/2021 → 2/2022 (3 tháng)

Phu Quoc

- Greeting guests and serve welcome drink. - Collecting identification to assist the front desk with check-in processes. - Greeting and check-in VIP guests. - Making VIP guests list report. - Making a courtesy call with the guest's departure list. - Resolving guests complaints. - Providing all hotel information. - Take care and answer guests' questions at all times.

Part-time job tại Muong Thanh Can Tho hotel

9/2019 → 9/2019 ()

Can Tho

Banquet Casual Staff (200 guests) - Setting up and arranging tables and chairs as well as food to serve customers at conferences and parties (weddings, birthdays, ...) - Welcoming and guiding guests, introduce and list dishes and drinks on the menu - Answer guests' questions about the party or conference.

Interns tại Sol by Melia Phu Quoc Resort

9/2020 → 1/2021 (4 tháng)

Kien Giang

1. Waitress at Sol by Melia Phu Quoc resort's The Chicken restaurant (100-600 guests) Main responsibilities: - Breakfast buffet: prepare and set up tables and chairs, as well as food for a free breakfast buffet for guests. Welcoming and guiding guests, clearing the plates while guests are eating to save table space and create comfort when guests eat buffet - Menu à la carte: greet and direct guests to the appropriate table for the number of people. Provide a menu and exchange delicious food with hotel guests 2. Housekeeping at the Sol by Melia Phu Quoc resort (20-100 guests) Main responsibilities: - Carry out all of the responsibilities of a professional housekeeping staff, such as providing extra amenities for guests, bed sheets, cleaning rooms, and make up room services.

Mong muốn về công việc

I wish I could apply for the position of receptionist because it is a position I have cherished since I was in university with a major in hotel management. I can learn about a receptionist's professionalism and integrity. Furthermore, I will improve my time management skills because the check-in and check-out procedures are all timed and should be completed as quickly as possible. Especially, this department's adaptability in issue solutions is particularly noteworthy. Therefore , now is the time for me to gain more practical experience in this position. Unlike the business or education industries, the service industry desperately needs employees who not only have specialized knowledge but also love what they do, so they can work at full capacity and provide the best service to their customers like “Biến đam mê thành dịch vụ hoàn hảo!” remarked Mr. Bui Xuan Phong, a University Lecturer and Hotel & Resorts Business Executive (author of a book on Quan Tri Khach San). With this job, I look forward to unleashing my passion for famous tourist destinations in Vietnam such as Can Tho, Ho Chi Minh City, Ba Ria-Vung Tau, Nha Trang, Da Lat, Phu Quoc, or Da nang

Giải thưởng

An Honorable student of 5 semesters

8/2019

Students who achieve excellent academic results should be rewarded each semester (GPA greater than or equal to 8.0)

Trainees achieved excellent results during their internship at Sol by Melia Phu Quoc Resort

12/2020

For four months, I was able to practice with two main departments, F&B and Housekeeping, at the Sol by Melia Phu Quoc resort. From then on, the business will be based on the evaluation results from the managers of the F&B and Housekeeping departments at the end of the internship. The average score is calculated and the final result is obtained.

Thông tin tham khảo

Võ Minh Sang - Head of Business Administration

FPT university Can Tho

sangvm@fpt.edu.vn - 0989000789

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