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Nguyễn Tiến Đạt
245 Lượt xem hồ sơ
Nam, 26/06/1993, 32 tuổi
28 Đa mặn 5, Ngũ Hành Sơn, Đà Nẵng
Cập nhật: 17/05/2022
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Giám sát
8 - 12 triệu
Đà Nẵng
Tiếng Anh (Khá)
5 sao
Tiền sảnh
Giới thiệu bản thân
Trình độ học vấn chuyên môn
DANANG’S UNIVERSITY OF FOREIGN LANGUAGE
FRENCH AND TOURISM MANAGEMENT - Đại học
2011 → 2015
Kĩ năng
Kinh nghiệm làm việc
FRONT OFFICE SUPERVISOR tại Paris Deli Hotel
3/2019 → 3/2020 (1 năm )
Đà Nẵng
- Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanour at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. - Check all billing instructions are correctly updated - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. - Ensure Front office log book and hotel log book is always updated and actioned upon.
NIGHT AUDITOR - RECEPTIONIST tại Naman Retreat
6/2018 → 12/2018 (5 tháng)
Đà nẵng
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay. - Audit and balance reports from the day shifts. Schedule guest wake-up calls and reservations for the following day. - Verify that all EOD work has been performed by other departments. - Respond to guest inquiries, concerns and complaints as needed - Answer phones and place reservations. - Run EOD computer functions so they are complete by the end of the shift. - Prepare guest bills for next-day checkouts and process reservation cards. - Balance cash drawers and record receipts.Facilitate the deposit of guests' valuables in hotel safe.
Front Office Supervisor tại Shara Hotel
4/2016 → 3/2018 (1 năm 10 tháng)
Đà Nẵng
- Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanour at all times.- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation .- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. - Check all billing instructions are correctly updated - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. - Ensure Front office log book and hotel log book is always updated and actioned upon.
CUSTOMER SERVICE AGENT tại DIAMOND ISLAND/ ESTELLA HEIGHTS THU DUC CITY - JLL company
6/2020 → 3/2022 (1 năm 8 tháng)
HCMC
-Manage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies
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