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Trần Tuấn Anh
258 Lượt xem hồ sơ
Nam, 09/08/1990, 35 tuổi
510 Kinh Dương Vương Quận 6
Cập nhật: 30/04/2022
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Từ 5 đến 10 năm
Giám sát
12 - 20 triệu
HCMC
Tiếng Anh (Khá)
5 sao
IT
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
Self Employed tại Công ty TNHH Thanh An Computer
6/2020 → Hiện tại
HCM
*REFER
IT Operation Team Lead tại Tpbank
5/2018 → 5/2020 (2 năm )
HCM
OPERATION MAINTENANCE MANAGEMENT(30%) - high volume with 1500+ Headcount +Support user, Check backup procedure +Manage/Monitor Camera(36 Location) ,network (using Solarwind ) +Manage user account (ADUC, Timesheet,Finnone,Call Center ...) +Setup/monitor server (File server, Printer server ,SFTP server ...) +Analyze data, support project/BA team for issue of business Team MANAGEMENT ( 5 Subordinate) (20%) +Responsibility to control, follow up support ticket, collect data, analyze defects of system\data as well as train, coach, and control the IT Technicians in process of inspection. +Manage third party/vendor setup new office /new location RISK MANAGEMENT (10%) +Evaluate risk and give countermeaser solution (iso 27001:2017) for +Fire for server room + lost data because of corrupt server/computer staff +Make report to IT Head relate to risk management INTERNAL POLICY - STANDARD OPERATION PROCEDURE (40%) +Support Manager to document Startup & setup new IT environment (office,server, network, contract) : +Standardize systemize IT policies/guidelines - standardize software license for computers servers, applications software in company +Standardize systemize employee policies/guidelines +Set up internal process manual guideline training material and conduct training for team +Design and prepare information/system/resources/procedure for future +Make a new SLA, category serice +Design/document workflow for new IT environment +Make IT plan for mid-term, short term to develop Infrastructure, application/security & on IT plan +Control CABEX/OPEX expenses not exceeding approved Budg +Make new process for ensure adapt auditing ,management audit (ITIL v3.iso 27001:2017 , COBiT).
Senior Information Management tại Fuji Xerox Viet Nam
4/2017 → 5/2018 (1 năm )
HCM
1. End User support (40%) a. Quick support to users b. Users account management (ADUC, SharePoint, Avaya, ODA, Office 365) 2. Maintain Fuji Xerox network environment (40%) a. PAPX void IP call - Manage extension number and make sure all call connection connected b. Door Access Security -Timer Management & security review for each Employee c. Monitor Server and network performance -Monitor all network & Server by using zabbix -Hardening Microsoft Window Server security (2008 / 2012) -Troubleshooting Application Server of business -Responsible for network data backups and data recovery. -Database Management (SQL Server) 3.Support to organization (10%) a. Train new/existing staff - Training SLA & policy for New Staff b. Experienced in Finance Invoice support c. New project implementation 4.Initiatives (10%) +Develop new/improve user guidelines
IT Support => IT Executive Specialist tại SUNTORY PEPSICO
4/2013 → 4/2017 (4 năm )
HCM
1.Ensure 100% continuity of Business Systems. (50%) -Monitor all IT systems. -Take 5 Key control, first contact of IT team for audit (local & global) -Connect & work around 12 IT fields to maintenance all business system with high performance. -Maintain business software applications. -Responsible for network data backups and data recovery. -Recommend updates, patches, and new applications and equipment when necessary. Make sure that company technology is up to date and able to help the business grow. -Interact with internal users to resolve basic help desk issues. Communicate with internal users in a professional and productive way. -Provide support via the best methods including in person, remote, via the telephone, and any other means possible always attempting to find the most efficient solution -Provide end user support and resolution of technical issues for all operating systems -Break/Fix: Troubleshoot client systems support issues, . 2.Management SLA and fix asset (15%) -Ensure service levels are aligned to business objectives. -Monitor all service providers on regular basis to deliver the agreed service level objectives -Manage, protected All IT assets and refreshed to deliver the agreed service levels 3.Team management. (25%) -Responsible for setting up check and balance criteria to resolve all issues and requested SLA’s. -Monitor KPI of all IT team,review per month, find solution if team wont pass KPI 4.Project Management (10%) -Assist in the development, optimization and maintenance of the corporate database -Research, Plan new process base on ITIL for all IT servicedesk system on each category -Project join : +Migrate Network(assistant) : setup LAN, setup server, monitor vendor +ITSM (main key) : build new service level & training business, signed by CFO +ITIL V3 (main key): build new process of each category, make sure all IT team follow it +Office 365 (assistant): follow buffalo. make list test with IT japan, deploy & check feedback from user +Skype for business (assistant) : follow buffalo, make list test with IT japan, deploy & check feedback from user
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