Nguyễn Thị Thu Giang
Nhân viên
Graduate with dual degrees in Hospitality Management, where I achieved multiple awards in scientific research competitions during my studies. Currently pursuing a new major in Marketing, I bring a unique blend of hospitality expertise and creative thinking. Skilled in MS Office, Canva, CapCut, TikTok, and AI-powered video editing, I can create professional content in both Vietnamese and English, with basic Japanese communication skills. Passionate about delivering excellent service, fostering teamwork, and developing innovative marketing solutions. So I hope my resumé suitable for you. We can connect and work exchange together. Thanks you.
Thông tin cá nhân
Họ và tên
Nguyễn Thị Thu Giang
Giới tính
Nữ
Ngày sinh
11/07/2002
Địa chỉ
Bồ Đề, Long Biên, Hà Nội
Cập nhật
29/09/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá), Tiếng Nhật (Trung bình)
Ngoại ngữ
Tiếng Anh (Khá), Tiếng Nhật (Trung bình)
Công việc mong muốn
Mong muốn về công việc
Công việc năng động được học hỏi nhiều kiến thức
Kỹ năng
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Kỹ năng giao tiếp ứng xử 80%
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Kỹ năng thuyết phục khách hàng 80%
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Kỹ năng giao tiếp ứng xử, làm việc nhóm, tư duy xử lí tình huống 80%
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kỹ năng diễn thuyết 80%
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Kỹ năng đứng ca thu ngân 80%
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Lắng nghe và xử lý tình huống 100%
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Tin học văn phòng 100%
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Sáng tạo 100%
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Adobe Illustrator 100%
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upselling 100%
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Giải quyết phàn nàn 100%
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Adobe Photoshop 100%
Học vấn - Chuyên môn
Trường Đại học Thương Mại
Marketing Business - Đại học - 2025 - 2027
Vice Monitor
CHM International Institute - City Smart Hotel Management
Hospitality - Đại học - 2020 - 2022
Monitor
Certified for training course of F&B 12/2020 - 02/2021
Certified for training course of Housekeeping 02/2022 - 04/2022
Certified for training course of Bartender 02/2022 - 04/2022
Certified for training course of Culinary Arts 07/2022 - 08/2022
Certified for training course of Front Office 10/2022 - 12/2022
Trường Đại học Thủ đô Hà Nội
Quản Trị Khách Sạn - Đại học - 2020 - 2024
Monitor
Participate in scientific research at school and win school-level consolation prizes in 2020 and 2021.
Certificate of scientific research training
Won the consolation prize "Female student startup" at the city level for the 2022 - 2023 school year with the project “HETO APP”.
Blood club volunteer and member of the communication committee for the industry page and faculty clubs.
Communications admin of the hospitality management industry page
Participated in university competitions and achieved many certain achievements
Communications admin of the ETC - English for Culture and Tourism Club in university
Kinh nghiệm làm việc
Marcom Trainee tại Apricot Hotel
136 Hàng Trống, Hoàn Kiếm, Hà Nội - 5/2025 - 11/2025
Designed menus and posters for the hotel, ensuring brand consistency across 10+ F&B promotions per month.
Planned communication campaigns and wrote content for social media, achieving an average 15–20% engagement rate growth.
Answered customer reviews and provided consultation, maintaining 95% positive feedback on online platforms.
Prepared weekly and monthly performance reports with data analysis to support management decisions.
Supported the sales department in reaching monthly revenue targets and assisted in converting 30+ potential leads.
Coordinated with cross-functional departments to successfully organize 5+ internal and customer-facing events.
Monitored and reported advertising campaigns, contributing to a 20% improvement in cost-per-click (CPC) and better ROI.
Internship tại Active Life Japan
11492-175 Iiyama, Nagano 389-2253, Nhật Bản. - 12/2023 - 4/2024
Communicated with international guests in English and basic Japanese, enhancing cross-cultural service.
Rotated across multiple departments (Front Office, F&B, Guest Services), gaining a well-rounded understanding of hotel operations.
Developed insights into tourist psychology by interacting with guests from different countries, improving service personalization.
Managed shifts and coordinated with foreign staff, ensuring smooth daily operations.
Learned and shared knowledge of diverse cultures, applying it to improve guest experiences.
Strengthened teamwork by collaborating with international colleagues in high-pressure environments.
Trained and guided new staff and interns, ensuring adherence to hotel service standards.
Promoted ski area activities and guided guests on renting ski equipment, improving participation rates.
Upsold à la carte dishes by introducing restaurant menu items, contributing to a 10–12% sales increase per shift.
Collected and reported guest feedback on rooms, restaurants, and services, helping maintain an over 90% satisfaction score.
Attendant tại Spice Viet Restaurant
46 Nguyễn Trường Tộ - 4/2023 - 4/2025
In charge of the shift: handled opening and closing procedures, including cashier balancing with 100% accuracy in daily reports.
Hostess duties: welcomed guests, introduced menus, and applied up-selling techniques, contributing to a 10–15% increase in average bill value per shift.
Supervised part-time employees and trainees, guiding 3–5 team members per shift to maintain service quality and efficiency.
Collected and reported customer feedback on food, beverage, and overall service, helping improve guest satisfaction and maintain an over 90% positive rating.
Cashier & Hostess Sales tại KFC
405 Nguyễn Văn Cừ - 9/2020 - 3/2023
Promoted sales programs and applied upselling techniques, contributing to a 10–15% increase in daily revenue.
Acted as MC for 50+ birthday parties and school events, creating engaging experiences for 30–100 guests each.
Managed shifts, including cash handling (100% accuracy) and inventory checks, ensuring smooth daily operations.
Collected and reported customer feedback, providing attentive service that helped maintain an over 90% customer return rate.