Marcom Trainee tại Apricot Hotel

5/2025 → 9/2025 (4 tháng)

136 Hàng Trống, Hoàn Kiếm, Hà Nội

Designed menus and posters for the hotel, ensuring brand consistency across 10+ F&B promotions per month. Planned communication campaigns and wrote content for social media, achieving an average 15–20% engagement rate growth. Answered customer reviews and provided consultation, maintaining 95% positive feedback on online platforms. Prepared weekly and monthly performance reports with data analysis to support management decisions. Supported the sales department in reaching monthly revenue targets and assisted in converting 30+ potential leads. Coordinated with cross-functional departments to successfully organize 5+ internal and customer-facing events. Monitored and reported advertising campaigns, contributing to a 20% improvement in cost-per-click (CPC) and better ROI.

Internship tại Active Life Japan

12/2023 → 4/2024 (4 tháng)

11492-175 Iiyama, Nagano 389-2253, Nhật Bản.

Communicated with international guests in English and basic Japanese, enhancing cross-cultural service. Rotated across multiple departments (Front Office, F&B, Guest Services), gaining a well-rounded understanding of hotel operations. Developed insights into tourist psychology by interacting with guests from different countries, improving service personalization. Managed shifts and coordinated with foreign staff, ensuring smooth daily operations. Learned and shared knowledge of diverse cultures, applying it to improve guest experiences. Strengthened teamwork by collaborating with international colleagues in high-pressure environments. Trained and guided new staff and interns, ensuring adherence to hotel service standards. Promoted ski area activities and guided guests on renting ski equipment, improving participation rates. Upsold à la carte dishes by introducing restaurant menu items, contributing to a 10–12% sales increase per shift. Collected and reported guest feedback on rooms, restaurants, and services, helping maintain an over 90% satisfaction score.

Attendant tại Spice Viet Restaurant

4/2023 → 4/2025 (2 năm )

46 Nguyễn Trường Tộ

In charge of the shift: handled opening and closing procedures, including cashier balancing with 100% accuracy in daily reports. Hostess duties: welcomed guests, introduced menus, and applied up-selling techniques, contributing to a 10–15% increase in average bill value per shift. Supervised part-time employees and trainees, guiding 3–5 team members per shift to maintain service quality and efficiency. Collected and reported customer feedback on food, beverage, and overall service, helping improve guest satisfaction and maintain an over 90% positive rating.

Cashier & Hostess Sales tại KFC

9/2020 → 3/2023 (2 năm 5 tháng)

405 Nguyễn Văn Cừ

Promoted sales programs and applied upselling techniques, contributing to a 10–15% increase in daily revenue. Acted as MC for 50+ birthday parties and school events, creating engaging experiences for 30–100 guests each. Managed shifts, including cash handling (100% accuracy) and inventory checks, ensuring smooth daily operations. Collected and reported customer feedback, providing attentive service that helped maintain an over 90% customer return rate.

Heto App ( Healthy Tourist )

11/2022

Giải khuyến khích “ Nữ sinh viên khởi nghiệp” cấp thành phố