Restaurant Manager tại La Vegarie Restaurant

8/2023 → Hiện tại

Hanoi, Vietnam

- Report directly to owner and oversee all operations for a newly opened vegetarian fusion European dining style restaurant - Interview, hire, train & manage team members in performing assigned task - Ensuring guest satisfaction, dealing with complaints, problem solving, and deal any other issues that may arise - Developed restaurant’s beverage menu, trained bartender, and ensured quality of beverage is up to standard - Created and follow policies & procedures to maximize operation efficiency such as: Sequence of Service, Inventory check, Cashiering reconciliation, Shift checklist - Created, analyze and submit all restaurant’s financial reports required by owner - Maintained and increased fourfold restaurant’s 5-stars rating on TripAdvisor and 4.8-stars on Google during management period

General Manager Assistant (Pre-Opening) tại De Syloia Hotel by Ecopark

7/2022 → 5/2023 (10 tháng)

Hanoi, Vietnam

- Provide administrative assistance, expert and knowledge relating to Hotel and Restaurant operation to foreigner General Manager - Assist General Manager in setting up the hotel during re-opening phase after two years closure for hotel renovation - Assist General Manager in the planning, management and implementation of major projects - Prepare communication, translate documents, convey messages on General Manager’s behalf English to Vietnamese, and vice versa in an accurate manner - Perform accounting task, prepare documents and templates requested by General Manager - In charge of hotel’s job hiring process including searching, selecting candidates for interview, and coordinate interview process to ensure professional hiring process - Created, translated and finalized Standard Operating Procedures for hotel departments include Front Office, Housekeeping, Sales, Restaurant, Kitchen, Maintenance - Set-up and managed hotel’s new PMS system (ezFolio) and Online Gateway Payment System (OnePay); and assisted all department during the transition phase - Created a Set-up plan for a new hotel Bar outlet - In charge of Sales department during period when leadership in the department is vacant

Night Manager tại Meriton Suites Sydney

6/2021 → 2/2022 (8 tháng)

Sydney, Australia

Acting Assistant Night Manager, Night Auditor, Receptionist tại Sofitel Sydney Wentworth

8/2019 → 6/2021 (1 năm 10 tháng)

Sydney, Australia

Bartender, Conference & Events Attendant tại Sofitel Sydney Wentworth

4/2018 → 8/2019 (1 năm 4 tháng)

Sydney, Australia

Conference & Events Attendant tại Crown Casino Perth

4/2017 → 9/2017 (5 tháng)

Perth, Australia

Food & Beverage Attendant tại Novotel Suites Hanoi

12/2016 → 1/2017 (1 tháng)

Hanoi, Vietnam

- Worked rotation in different food and beverage outlets