Well-prepared for ready to work tại N/A

5/2021 → 6/2022 (1 năm 1 tháng)

Ho Chi Minh City

1. Studying: F6-Vietnam Taxation (ACCA), CertIFR (ACCA), French (Level A1). Get a scholarship for a subject: FA (F3) Financial Accounting of ACCA (05/2022) 2. Learning by: reading magazines (The Economist, HBR, INC)/ Attending online workshops, seminars, courses/ Upgrading, practicing everyday 10 skills at Nguyễn Phi Vân 3. Support 02 SMEs in pre-opening stage: Brilliance Music & Art (02/2022); Cộng Trừ Nhân Chia - Bar & Grill (01/2022): set up workflows/ create checklist & operational process/ purchase & inventory beverage, equipment/ training staff/ set up processes: hiring, salary rank, compensation, commission, KPI… 4. Admin of Free Online French Courses (4 months): schedule class, set up class rules, guidance to studying online, inform & control all information…

EA to CEO; Customer Service tại Sunny Days Music & Arts Co. Ltd, HCMC

3/2021 → 4/2021 (1 tháng)

Ho Chi Minh City

The same role as EA to CEO at Establishment Co. Ltd, HCMC (Esta Eatery Restaurant)

EA to CEO; Bar Supervisor tại Establishment Co. Ltd, HCMC (Esta Eatery Restaurant)

11/2020 → 2/2021 (3 tháng)

Ho Chi Minh City

1. Manage CEO schedule, calendar. Arrange meetings: shareholder, BOD, 1-1, internal department, external customer. Set up a meeting room, prepare documents and records, take meeting minutes notes and keep meeting record 2. Book a table for CEO to meet with a business partner. Take care, do a service of food and wine 3. Drafting documents, email, checking spelling errors. Contact and reply via email, phone with partners, customers, employees when required. Represent CEO to negotiate with customers, partner, supplier/ work with the local government 4. Manage and archive carefully documents (files and documents in computer, google drive, paper). Daily summarize reports from departments, check carefully, submit to CEO. Collect information and inform CEO with necessary, important issues. Handle information confidentially 5. Support departments in implementing strategies, projects as per instruction of the CEO. Follow up and report directly to CEO project implementation schedule, problems, challenges, propose solutions to solve problems to make sure all things run smoothly 6. On behalf of Director: communicate directly or implement, support and work closely follow with persons-in-charge, related department 7. Monitor, support mainly F&B team, work with suppliers. Support CEO in manpower management including training, performance evaluation, promotions, transfer 8. Design a form, template on google sheet to manage information of guest, employee, revenue, timetable, inventory, equipment, store, contact list… 9. Check and order stationary, make sure equipments in the office in good condition, ready to use 10. Weekly discuss with CEO, give and receive constructive feedback about the working method, communication method… to make sure avoid mistake, improve work efficiency

Restaurant Captain tại Jardin Des Sens Saigon Restaurant

7/2020 → 8/2020 (1 tháng)

Ho Chi Minh City

The same role as a Bar/Café Supervisor at Hotel De La Coupole

Bar/Café Supervisor tại Hotel de la Coupole, MGallery Collection

4/2019 → 6/2020 (1 năm 2 tháng)

Sapa town, Lao Cai Province

1. Handle paperwork tasks: make a weekly staff roster/ training plan/ inventory beverage, equipment/ shrinkage report/ daily report/ extract data from ERP to statistic/ beverage forecast/ control stock on hand/ create par stock level/ control fraud/ create checklist/ cash count sheet/ revenue & expense report/ check spelling error and print the menu, wine list, drink list/ breakage control/ check, maintain, follow HACCP standard 2. Set up procedure, standard, workflow. Guiding staff to implement tasks. Measure and evaluate the effectiveness of process, continual improvement process, use PDCA method 3. Assist manager in managing and training new staff, existing staff. Daily check the knowledge of food, drink, wine, set menu, à la carte menu. Conduct short briefing every shift in: update item 86, special item to upsell, workflow and assignment, booking, guest's allergy, VIP guest, special request 4. Oversee both front and back of house operations, including: server, bartender, food checker, food runner, drink runner, steward staff… Coordinate, transfer staffs among all outlets for right person, right time based on the number of guests 5. Check, maintain the high-quality of the food, drink before serving to the guest, make sure delivering consistent standard customer service. Check guest‘s satisfaction, handle guest complaints complaints quickly, effectively resolve in a professional manner 6. Reduce costs, improve revenue: do training everyday/ create a new drink/ automate manual processes by excel+ERP/ optimize staff roster/ set up KPI for staff/ well control small, easily lose items: paper, toothpick, pens, captain order/ use jigger when make drink/ daily tracking the quantity of beverage inventory 7. Place an order/ maintain inventory of all needed supplies 8. Communicate and work closely with related department: IT, accounting, purchasing, front office, kitchen, security 9. Attend the internal training program: train the trainer, service excellent, supervisor skill, basic accounting, hotel product knowledge, fire safety

Bartender; Server tại 5* Hotel - The Reverie Saigon

9/2016 → 3/2019 (2 năm 5 tháng)

Ho Chi Minh City

► Achieve KPI target: 1. 01/2019: sold 5 bottles of wine >3mil vnd 2. 2018: sold 79 bottles of wine >2mil vnd 3. 2017: got 57 bills >1mil vnd/person 4. 07/2017: selected as the Reverie Star of the month (category Passion for Service)

Mrs. Long Thị Hương Giang - Assistant Food & Beverage Manager

De La Coupole Sapa Hotel

n.a@com.vn - 0977585924

Mr. Nguyễn Văn Tùng - Bar Manager, Outlet Manager

Bar Manager of De La Coupole Sapa Hotel| Current: Outlet Manager of Waldorf Astoria Maldives Ithaafushi, Maldives

n.a@com.vn

Ms. Nguyễn Thanh Hằng - Founder

Brilliance Music & Art Co. Ltd

n.a@com.vn - 0903520430

Mr. Tôn Thất Nguyễn Thi (Matt Ton) - CEO, Founder, Co-Founder

CEO of Establishment Co. Ltd; Founder of Cộng Trừ Nhân Chia - Bar & Grill; Co-Founder of Esta Eatery Restaurant

n.a@com.vn - 0905191166