Saigon College of Culture, Arts and Tourism | Cao đẳng Văn hóa, Nghệ thuật và Du lịch Sài Gòn

FOOD & BEVERAGE SUPERVISOR tại Crowne Plaza Phu Quoc Starbay

Supervise daily restaurant operations ensuring compliance with brand standards and health regulations. Lead a team of 25 employees, providing training, coaching, and performance evaluations. Handle customer complaints and ensure consistently high satisfaction levels. Conduct staff development plans and support recruitment and scheduling. Achieved recognition as one of the Outstanding Managers of Q3 2025.

SUPPLY SPECIALIST / SOUVENIR MANAGER / SERVICE LEADER tại The Home Pizza - Phú Quốc

Established and managed the first souvenir shop, overseeing HR, contracts, and supplier negotiations. Designed marketing materials and managed social media presence. Transitioned to Service Leader role, managing restaurant operations, cost control, staff training, and branding.

CUSTOMER CARE SPECIALIST tại ROOTY TRIP PHU QUOC JSC

Developed new customer care processes and reporting systems. Enhanced customer retention and reduced complaints. Optimized departmental budget and strengthened client relationships.

ADMINISTRATIVE SPECIALIST tại KIEN GIANG BRANCH VINPEARL JSC

Proficiently used SAP systems for timekeeping and purchasing to support smooth daily operations. Managed and controlled documents and records in strict compliance with corporate policies and group standards. Consolidated weekly, monthly, periodic, and ad-hoc reports; verified data accuracy before submitting to the General Manager and Head Office (including critical reports for the Group). Updated information from the property to the Group’s shared directory to ensure data consistency and accessibility. Monitored deadlines for legal documents of the department and coordinated timely renewals, new issuances, or supplements. Communicated the General Director’s instructions to departments and individuals, followed up on progress, and reported completion status back to management. Performed additional tasks as assigned and delegated by the General Director. Additional Contributions & Activities Coordinated and motivated staff to participate in sports and cultural activities in response to corporate movements and Group anniversary celebrations. Organized Lunar New Year (Tet) activities for employees living away from home at the property. Served as a core member of the organizing committee for the 2022 Year End Party in Phu Quoc Region. Supported the organization of internal training courses and certification programs for employees, including OSH (Occupational Safety and Health) certificates, Group culture communication sessions, and product knowledge training for new Group offerings.

EXECUTIVE SECRETARY tại HUNG THINH HOSPITALITY JSC

Organized and maintained records and archives. Scheduled and coordinated meetings between departments and the General Director. Handled key assignments as requested by the General Director and BOM. Reported daily work progress and project updates directly to the General Director. Managed Director’s schedules and verified contracts. Supported negotiations with Marriott Group for MerryLand Quy Nhon Project. Oversaw documentation and communication with partners.

HOSTESS / CASHIER tại INTERCONTINENTAL SAIGON HOTEL & RESIDENCES | BASILICO RESTAURANT

Managed reservations, upselling, and cashier duties. Controlled inventory and supported service operations.

WAITRESS / HOSTESS / CASHIER tại INTERCONTINENTAL SAIGON HOTEL & RESIDENCES | MARKET 39 RESTAURANT

Delivered excellent customer service and assisted managers with scheduling. Organized seasonal events for 150+ guests.