Sales Coordinator ( Intern) tại Melia Hanoi Hotel

11/2017 → 7/2018 (7 tháng)

Hà Nội

Providing a co-ordinating task for the corporate sales team to assist with revenue generation of the hotel by contacting new clients to give them new information about the hotel. Handle sales contracts and other agreements during the sales process Maintain good relationship customer relationships that promote retention Conduct hotel inspections, organize FAM trips for potential clients Cooperate with Operations to handle logistics for MICE groupst

Banquet Coordinator tại The Grand Hotel Vienna

9/2018 → 1/2020 (1 năm 4 tháng)

Vienna, Austria, EU

Got trainingin organizing events such as weddings, conferences …. etc. Collected customers ‘data and feedbackand ensures supply of event merchandise and BEO orders. Assisted the Marketing and Event Department in seeking potential clients and sponsors team to utilize the best marketing strategy for an event with regardsto the purpose and venueof the event and its budget. Prepares financial report on an event and provides the client with a copy of the final financial report for clients.

At Your Service Agent/ Reservation tại JW Marriott Hanoi Hotel

6/2020 → 3/2021 (8 tháng)

Hà Nội

Engaged with guests through the phone to ensure their expectations were met and exceeded. Managed reservations for one of the largest hotels in Hanoi. Logged all guest requests or issues into Salesforce, contacted the appropriate individual or department, and ensure guest requests are met to the satisfaction Responded to guest inquiries in a clear, concise, and friendly manner to establish an excellent way Operated Point of Sale system to input guest food orders also operated the hotel Property Management System to assist guests with modifications and accounting inquiries about current or upcoming reservations Ensured superior guest experiences by addressing guest concerns, demonstrating empathy, resolving problems swiftly, and anticipating needs Taught newly hired employees the necessary procedures to ensure they would have success as the department learning and coaching

Club Lounge Attendant tại InterContinental Hanoi Westlake

11/2021 → 5/2022 (5 tháng)

Hà Nội

Recognize and honorable guests through welcoming letters. Greeting VIP guests as they approach the club lounge and providing them with assistance in seating and complimentary drinks while checking in. Promote teamwork and quality service through daily communication by using charming IHG global etiquette and true hospitality to create memorable moments. Focus on delivering luxurious and personalized service to VIPs, IHG Rewards Club members, and InterContinental Ambassador members. Improving and maintaining the connection with guests with any club lounge members during their stay. . Perform follow-up duties to ensure continuous guest satisfaction and provide additional services, respond to guests’ inquiries regarding hotel and lounge features and services and address any specific concerns regarding services and premises

Khương Thế Đô - Club Lounge Manager

Intercontinental Hanoi Westlake

Do.khuongthe@ihg.com - +84 86 9206 117