Assistant Senior E-commerce tại HIS

3/2024 → Hiện tại

HO CHI MINH

-Oversaw daily operations of the online platform to ensure smooth functionality and performance. -Managed vacation listings via the H.I.S Online channel, including rate and allotment monitoring, to maintain rate parity across all distribution platforms. -Maintained accurate and up-to-date content, including room descriptions, images, and amenities, to ensure visual appeal and brand consistency across online channels. -Assisted in the development and execution of online marketing campaigns aimed at increasing direct bookings through promotional offers, packages, and targeted strategies. -Monitored competitor pricing and digital marketing tactics to maintain a competitive edge in the market. -Enhanced the user experience on online property channels to drive direct customer engagement and bookings. -Collaborated with the Head Office to address and resolve customer service-related issues efficiently. -Stayed informed about the latest trends and developments in hospitality technology and digital tools. -Conducted monthly training sessions for hotel suppliers on new system features and updates. -Fostered and maintained strong relationships with hotel and resort partners to support business growth. -Managed contract negotiations and payment tracking to ensure timely execution and compliance.

Reservation Sale Agent tại Wyndham Hotel and Resorts (Ramada Encore/Wyndham Garden Hoian)

9/2022 → 9/2023 (1 năm )

Hồ Chí Minh

-Promoted and sold hotel products from both Ho Chi Minh City and Hoi An properties, providing support to guests throughout their stay and post check-out. -Managed all incoming calls to the reservations department, ensuring timely and professional responses to all inquiries. -Handled reservation requests via email, telephone, and central reservation systems with accuracy and efficiency. -Processed bookings from various channels including Corporate, Leisure, and Online Travel Agencies (OTA). -Prepared and issued reservation confirmation letters to clients in a timely manner. -Handled cancellations and modifications efficiently, in accordance with hotel policies and procedures. -Maintained a thorough understanding of hotel policies regarding guaranteed reservations, no-shows, and cancellation terms. -Managed advance deposit transactions and conducted appropriate follow-up to ensure completeness. -Coordinated with the Sales Department and facilitated all communication related to group bookings. -Built and maintained strong relationships with bookers and tour operators to foster collaboration and mutual support.

Sale Officer tại Lotte Hotel Saigon

6/2022 → 10/2022 (3 tháng)

Hồ Chí Minh

Responsible for creating new customer profiles on Opera. Update room rates and offers. Block groups for MICE team. Support for Expat Sale Team to work with bookers and other departments. Manage all administrative tasks. Prepare sales-related documents throughout the sales process (quotation, contracts, ongoing promotion). Purchasing stationery/office equipment and keep working area always neat and clean.

Reservation Sale Agent tại Công ty TNHH TM DV Du Lịch Orchids

10/2018 → 6/2021 (2 năm 8 tháng)

Hồ Chí Minh

•Assisting customers in making reservations based on their needs and budget. •Handling customer inquiries such as payment, pricing, and any special promotions. •Handle 30% Leisure & 10% Corporate accounts to achieve Sale target. •Updating promotion and room rate for monthly/yearly. •Negotiate room rates based on guest’s demand. •Maintain and build relationships with potential customers and processing booking for business partners such as Corporate, Airline, Embassy (French,Dutch,Korean,China..) •Coordinate with Event Department to support MICE and follow up any require from them.

Receptionist tại Saigon Hotel Corporation

10/2016 → 10/2018 (2 năm )

Hồ Chí Minh

Welcoming group/individual/VIP guests. Check-in and check-out procedures according to hotel standards. Handling customers during their stay at the hotel. Perform night audit tasks. Direct telephone switchboard. Selling and consult private tour and car rental.

Orientation by Wyndham Hotel and Resort

5/2023

Winning Work Habits

Thach Yen Trang - DOSM

Công ty TNHH TM DV Du Lịch Orchids

trangrose2001@gmail.com

Ton Kim Duyen - Front Office Manager

Saigon Hotel Corporation

tonkimduyen@gmail.com