Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Phạm Hằng Nga
156 Lượt xem hồ sơ
Nữ, 20/01/1995, 30 tuổi
Lý Nam Đế, Hoàn Kiếm, Hà Nội
Cập nhật: 08/02/2023
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 1 | 15:56 03/03/2023 |
Từ 5 đến 10 năm
Giám sát
12 - 20 triệu
Hà Nội
Tiếng Anh (Trung bình)
5 sao
Ẩm thực
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Trung nghề Tổng Hợp Hà Nội
Bàn - Bar - Trung cấp
2014 → 2015
Kĩ năng
Kinh nghiệm làm việc
Leadership tại Somerset West Point Hanoi
1/2022 → / (3 năm 5 tháng)
Số 2 Tây Hồ, Tây Hồ, Hà Nội
• Provide the latest information to customers. • Arrange work schedule assignment. Train and manage bartenders, waiters, and cashiers to achieve efficiency highest performance. • Covering the restaurant, on behalf of the manager to guide employees to work, schedule, assign management personnel Manages assets, timely support staff during service, report directly to Head Chef. • Monitor and evaluate employee performance. • Resolve customer inquiries and complaints. • Check and monitor daily use goods. • Inventory goods at the warehouse, order and import goods daily. • At the end of the month, make Import-Export Report.
Waitress - Hostess tại Sheraton Hanoi Hotel
7/2016 → 2/2022 (5 năm 7 tháng)
11 Xuân Diện, Tây Hồ, Hà Nội
1. Waitress • Welcome guests to the restaurant and present the menu to the guests. • Answer questions and recommend food and drinks to new guests. • Know the food and drink information available in the restaurant. • Receive orders for drinks and food from customers and take them to the kitchen department. • Suggest menus and notify patrons of new dishes in the restaurant. • Bring food and drinks to the table for guests when they are ready. • Check the quality of food before serving customers. • Transfer the dish carefully, making sure the dish retains its flavor, does not spill or break. • Ensure dishes are served at the right table, in the correct order, with the right sauces. • Provide alcoholic beverage service in a responsible manner. • Check customer satisfaction. • Invoices when required. • Receive payment from guests according to the amount stated on the invoice. • Capture changes on the table such as number of guests, change of order... • Assist in keeping the restaurant clean. • Serve guests during the meal, assist guests when needed • Assist service staff when the restaurant is crowded. • Coordinate with waiters, cashiers, kitchens and restaurant managers when customers request to cancel dishes, make payment. 2.Hostess of Oven D’or restaurant • Providing guests warm welcome and taking them to their table when coming to the restaurant. • Answering the phone and taking reservation. • Take care of the loyal customers and attracting the new customers. • Check the buffet menu and prepare the foodtag before the meal • Doing paper work and report to daily revenue at the end of the shift. • Took orders and served the guests in a friendly, timely and efficient manner. • Obtained revenues, issued receipts, accepted payments and return the change. • Performed cleaning and tasks as needed. • Make work reports as prescribed and fully participate in departmental meetings. • Support the service process when the restaurant is crowded. • Support professional guidance for new employees when required. • Perform other tasks when requested by superiors.
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