Director of Engineering tại Premier Village Phu Quoc Resort (Managed by Accor)

10/2024 → Hiện tại

Phú Quốc - Việt Nam

Director of Engineering - Premier Village Phu Quoc Resort (Managed by Accor) Provided high-level property maintenance knowledge with overall responsibility for maintaining the resort's entire physical plant, grounds, and all facilities at the most luxury resort in Phu Quoc, a 75-hectare complex spanning 214 exclusive villas. • Directed all aspects of physical plant maintenance, including building, grounds, and mechanical systems (HVAC, plumbing, water treatment, electrical, and refrigeration), ensuring compliance with SOPs. • Provided a high level of property maintenance knowledge, maintaining the physical plant with attention to safety, security, and asset protection. • Developed and managed the overall engineering operating strategy and departmental budget, aligning them with the property's business objectives. • Administered service contracts and supervised construction projects to ensure timely and budget-compliant completion. • Maintained compliance with state, local, and federal regulations and ensured property life safety systems (e.g., fire fighting equipment, sprinkler systems, alarms) were fully operational. • Secured and maintained current building and equipment licenses, permits, and certifications. • Led the emergency response team for all facility issues. • Managed operations to budget goals by reviewing operating statements, budget worksheets, and payroll reports. • Accountable for managing the overall budget, capital expenditure projects, preventative maintenance, and energy conservation. • Monitored and managed controllable expenses (e.g., wages, heat, light, power, water consumption, supplies, tools, equipment, service agreements) to achieve or exceed budgeted goals. • Prepared weekly and period-end P&L critiques and participated in the budgeting process for all areas of responsibility. • Coached and supported the engineering leadership team to effectively manage controllable expenses. • Developed and implemented strategies to maximize financial performance and meet/exceed customer expectations. • Addressed potential areas of financial concern with owners in a proactive manner. • Ensured employees were treated fairly and equitably, with disciplinary procedures following SOPs and supporting the Peer Review Process. • Utilized employee feedback and an "open door" policy to identify and address problems or concerns in a timely manner. • Resolved guest problems and complaints and served as a clear, consistent communicator of departmental goals. • Ensured regular, ongoing communication within the engineering operation to set expectations and create awareness of business objectives. • Educated staff on the impact of department operations on overall property financial goals.

Director of Engineering tại Pullman Hải Phòng Grand Hotel

9/2023 → 10/2024 (1 năm )

Hải Phòng - Việt Nam

Director of Engineering Pullman Hai Phong Grand Hotel (Managed by Accor) • Provided strategic engineering leadership throughout the pre-opening phase of this luxury hotel project, which successfully opened its doors in July 2024. • Oversee all engineering aspects, ensuring adherence to Accor's corporate processes and design standards during construction and installation. • Lead the handover from project management, including successful completion of testing and commissioning exercises, takeover of MEP systems, rooms, facilities, and all other engineering-related items, ensuring strict adherence to specifications for a successful opening. • Lead the recruitment and development of a highly skilled engineering team, preparing them to deliver exceptional service in a luxury hotel environment. • Leverage strong leadership skills to establish and implement best practices, procedures, and safety protocols for the efficient operation and future maintenance of all hotel assets. • Foster effective communication and collaboration with all stakeholders, including project management, contractors, the owner-rep, and other HODs to achieve pre-opening goals and establish the foundation for future operational excellence. • Develop and manage the engineering department's pre-opening budget, ensuring efficient resource allocation and cost control.

Chief Engineer tại Radisson blu Cam Ranh

4/2021 → 12/2022 (1 năm 7 tháng)

Cam Ranh - Khánh Hòa

Radisson Blue Resort Cam Ranh (managed by Radisson Hotel Group) Manage the Engineering department, ensuring the efficient running of all resort facilities, including MEP,landscape, and all fire and life safety equipment and systems. Responsible for planning and managing all preventative maintenance work, corrective maintenance work, and asset enhancement. - Lead the engineering team in the day-to-day engineering and maintenance operations of the resort. - Develop, implement, and modify programs for preventative maintenance of the property, facilities, and equipment. - Establish maintenance schedules and prioritize repairs and maintenance to minimize service and operational disruption. - Develop Engineering team and improve their performance through coaching and feedback and create performance and development goals for the staff - recognize good performers for succession training program. - Ensure that guests and colleagues receive prompt, professional treatment, and courteous service in response to their maintenance needs. - Establish department equipment and inventory levels to be maintained and work with General Manager on ordering procedures. - Maintain, monitor, and test the resort’s emergency and security systems, features and procedures. - Perform daily inspections to ensure property, rooms, villas, facilities, and work areas are maintained according to standards. - Ensure proper records are kept relating to all plant and equipment for the resort including repair and service records. - Prepare management reports; daily, weekly, monthly, and annual report in accordance with company’s policy & procedures. Discuss with GM / Owner / Department heads on maintenance status and inspection reports. - Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. - Maintain and order parts and supplies whilst minimizing waste and maintaining green initiatives. - Responsible for setting yearly budget for Engineering department. Managing expenses within approved budget.

Assistant Director of Engineering tại Movenpick resort Cam Ranh

6/2019 → 3/2021 (1 năm 8 tháng)

Cam Ranh- Khánh Hòa

Oversees all aspects of resort maintenance, including public areas, facilities, guest rooms, kitchen and outlets, hotel equipment, preventive-maintenance programs, HVAC, plumbing, electrical, landscape, etc. and other compliance requirements, as well as life-safety systems and procedures. - Conducting walk-throughs and visually assessing the safe and efficient maintenance and operation of the physical structure of the resort, all mechanical, electrical, HVAC systems and any other related equipment. - Informing the Director of Engineering, General Manager and hotel department heads on a regular basis regarding the specific and overall condition of the building structure, related systems and equipment offering prudent, cost-effective proposals for maintaining these systems. - Ensuring all projects, including, but not limited to, routine maintenance, repairs, replacement, and renovation projects, are completed on time and according to specifications. - Maintaining effective Energy Management and Preventative Maintenance programs and conducting special training for other operating departments on the safe and efficient use of equipment and energy in the resort. - Working closely with other departments to ensure coordination of activities. - Supervising Engineering associates including hiring, training, evaluations, development, and disciplining. - Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labour forecasts. - Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, purchase requests and expenditures. - Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner. - Responding to guest requests in a timely, professional, and friendly manner to help ensure that we are meeting or exceeding guest expectations. - Acting as the safety coordinator for the entire resort including ensuring that all emergency equipment and systems are inspected, tested, and certified per standards. - Maintaining a safe and working environment throughout the hotel for all associates, enforcing safety guidelines and building awareness about safety. - Ensuring compliance with OSHA, Fire & Safety Laws. - Recommending capital expenditures and acquiring bids as appropriate. - Managing expenses within approved budget guidelines. - Assessing critical repairs and facilitating an immediate and cost-effective response. - Implementing and managing procedures and practices that ensure quality assurance for work performed by hotel maintenance teams. - Ensuring that there is an adequate inventory of parts, supplies, tools, and materials available through effective ordering.

Nicolas TORIO - GM

Primier Village Phu Quoc

Nicolas.torio@accor.com - +84 911 236 388

POUJOULAT Guy - GM

Pullman Hải Phòng Grand Hotel

Guy.POUJOULAT@accor.com - +84 814509820

Nguyễn Ngọc Hoàng - Director of Engineer

Movenpick resort cam ranh

hoang.nguyen@movenpick.com - 0942249779